Parcel Solutions Director

TAGG Logistics/Hub Group • Oak Brook, IL

4d • $100,000 - $120,000 • Hybrid

About The Position

The Parcel Solutions Director will establish and execute the enterprise parcel strategy across national, regional, and alternative carrier networks. This role owns parcel carrier relationships, leads commercial negotiations, RFPs, and contracting strategies, and defines governance standards for carrier performance, service expectations, escalation, and accountability. The Director will provide strategic guidance on carrier mix, service levels, and network optimization to balance cost, service, and scalability. Additionally, they will establish and govern enterprise parcel pricing, audit, and billing control frameworks, oversee parcel audit programs, dispute resolution processes, and recovery efforts to ensure contract compliance and billing accuracy. This role partners with Finance on accrual accuracy, savings validation, and enterprise financial reporting, and maintains oversight of rate structures, accessorials, surcharges, and incentive programs. The Director will also provide recommendations for parcel systems, partner with Technology and Operations to optimize parcel rating, manifesting, and data platforms, and define KPIs and dashboards to monitor cost, service, compliance, and customer experience. Strategic guidance for customer onboarding, pricing models, and scalable parcel solutions will be provided, along with ensuring alignment with contractual requirements, regulatory standards, and internal controls related to parcel transportation. Duties, responsibilities, and activities may be assigned or changed from time to time.

Requirements

• High School diploma required
• 6+ years of progressive experience in transportation, logistics, or related disciplines, including enterprise-level strategic accountability.
• 2+ years of demonstrated expertise in parcel or comparable pricing strategy, contract governance, financial controls, and performance management.
• Proven ability to lead complex, cross-functional initiatives influencing multiple business units.
• Strong analytical and financial acumen with the ability to translate data into executive-level recommendations.

Nice To Haves

• Bachelor’s degree preferred
• Experience within a 3PL, e-commerce, retail, or high-volume parcel environment preferred
• Familiarity with parcel audit platforms, transportation management systems, and rating engines preferred
• Experience in supporting customer-facing solution design and pricing governance preferred

Responsibilities

• Establish and execute the enterprise parcel strategy across national, regional, and alternative carrier networks.
• Own parcel carrier relationships and lead commercial negotiations, RFPs, and contracting strategies.
• Define governance standards for carrier performance, service expectations, escalation, and accountability.
• Provide strategic guidance on carrier mix, service levels, and network optimization to balance cost, service, and scalability.
• Establish and govern enterprise parcel pricing, audit, and billing control frameworks.
• Oversee parcel audit programs, dispute resolution processes, and recovery efforts to ensure contract compliance and billing accuracy.
• Partner with Finance on accrual accuracy, savings validation, and enterprise financial reporting.
• Maintain oversight of rate structures, accessorials, surcharges, and incentive programs.
• Provide recommendations for parcel systems.
• Partner with Technology and Operations to optimize parcel rating, manifesting, and data platforms.
• Define KPIs and dashboards to monitor cost, service, compliance, and customer experience.
• Provide strategic guidance for customer onboarding, pricing models, and scalable parcel solutions.
• Ensure alignment with contractual requirements, regulatory standards, and internal controls related to parcel transportation.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays
• Bonus and Equity Eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED