Paratransit Quality Control Supervisor-2

First Student • New York, NY

4d • Onsite

About The Position

First Student is seeking a dependable, organized, and hands-on Paratransit Quality Control Supervisor to lead our Quality Control shift team. This role is responsible for supervising daily QC operations, supporting team performance, verifying fleet readiness, and helping ensure that paratransit vehicles are accounted for, inspected, positioned, and ready to support service. The ideal candidate is a strong shift leader who can keep the team focused, resolve issues quickly, communicate clearly with operations and maintenance leadership, and make sure daily tasks are completed accurately and on time. Pay Rate: $22.00/hr

Requirements

• Prior supervisory, lead, dispatch, fleet, transportation, maintenance, logistics, or operations experience preferred
• Experience training, coaching, or assigning work to employees preferred
• Strong communication and problem-solving skills
• Ability to stay organized while managing multiple shift priorities
• Ability to work well with drivers, dispatchers, maintenance staff, QC employees, and management
• Strong attention to detail, especially when tracking vehicles, fleet status, and shift completion
• Ability to resolve basic employee concerns and escalate issues appropriately
• Dependability, accountability, and a team-first approach
• Basic computer, reporting, or inventory tracking skills preferred
• Must be able to follow company policies, safety procedures, and operational standards

Responsibilities

• Supervise, coach, and support Quality Control staff during assigned shifts
• Train new QC team members on daily procedures, expectations, safety practices, and workflow standards
• Assign shift responsibilities and ensure all required QC tasks are completed fully and accurately
• Monitor team productivity, efficiency, attendance, and overall shift performance
• Support employee retention by helping resolve conflicts, answering questions, and escalating concerns when needed
• Verify fleet inventory according to shift requirements
• Ensure the location is aware of vehicle whereabouts and that fleet status is accurately communicated
• Oversee vehicle staging, repositioning, and readiness activities as needed
• Communicate with operations, dispatch, maintenance, and management regarding vehicle status, delays, concerns, or workflow issues
• Help identify process gaps and recommend improvements to improve team performance and daily efficiency
• Maintain a safe, organized, and professional work environment
• Perform additional duties as assigned by management

Benefits

• At First Student, our teams play a critical role in helping transportation operations run safely, efficiently, and reliably. As a Paratransit Quality Control Supervisor, you will be part of the leadership team that supports vehicle readiness, employee performance, and daily service execution. This is a strong opportunity for someone with hands-on transportation or fleet experience who is ready to take the next step into a leadership role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed