Paratransit Operations Manager

Keolis America • Leesburg, VA

4d • Onsite

About The Position

This role supervises the day-to-day Paratransit operations and administrative activities, acting as a liaison between the client and the company, and facilitating problem-solving between departments. The position ensures that safety practices and applicable regulations are obeyed by all employees, and coordinates routinely with the Maintenance and Safety Managers to ensure facilities and buses are maintained to KTA safety and environmental standards. The role also focuses on fostering positive employee/labor relations, administering department discipline, and resolving employee grievances. Additionally, it involves coordinating schedules for operators, dispatchers, and supervisors, and understanding, interpreting, and applying related laws, rules, regulations, policies, procedures, and labor/management agreements. There is shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process, and staffing responsibilities for the facility's staff. The role intensely focuses on operational KPIs to manage service quality, operational expenses, and explain budget variances, while also supporting the Safety Department in managing injury and collision claims. Key responsibilities include setting accurate schedules for routes, minimizing drive times and mileage while adhering to contractual and regulatory mandates, and providing accurate and timely operational and financial reporting. The position ensures purchases follow company processes and policies, analyzes situations, identifies problems, implements solutions, and evaluates outcomes, preparing reports and correspondence. It involves interacting with the union representing employees with the goal of positive interaction, monitoring Paratransit operations, and coordinating service delivery with the Assistant General Manager to ensure service to the public remains on schedule and professional. The role also ensures the Road Traffic Safety Management System (RTSMS) conforms to requirements, its processes deliver intended outputs, and reports to management on its performance and opportunities for improvement. It promotes customer focus and maintains the integrity of the RTSMS during changes. Other duties as assigned.

Requirements

• Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L.
• Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction.
• Minimum four (4) years of operations experience in a public transportation environment.
• Experience in operations.
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques.
• Ability to understand sound fiscal financial principles.
• Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation.
• Ability to administer a Drug and Alcohol program.
• Must be familiar with Worker's Compensation Law.
• Computer literate and data driven.
• Ability to communicate effectively with state and local government.
• Ability to manage cost control and financial/budget experience.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
• Ability to work positively and effectively with all levels of the transit and customer organizations
• Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances.
• Must pass a pre-employment drug test and background check.
• Good judgement skills, with the ability to prioritize issues and situations by order of importance
• Must possess good English communication skills both verbal and written.
• Must be able to communicate successfully with a variety of disciplines and levels, both internal and external, and manage multiple lines of communication
• Ability to question dispatchers and operators in a manner to obtain the information needed to determine an appropriate course of action.
• Ability to keep calm under pressure and provide assistance to dispatchers and operators as needed
• Ability to perform Crisis Management
• Must be comfortable reading maps and providing clear directions
• Must be organized, detailed oriented and have the ability to multitask in a fast paced environment.
• Ability to maintain a high level of professionalism with internal and external callers to establish a positive rapport with operators and callers
• Ability to maintain confidentiality
• Must be flexible when it comes to company scheduling needs
• Empowered to make operational decisions in critical situations such as vehicle accidents and client incidents.
• Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination.
• Keolis maintains a drug-free workplace.
• Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Nice To Haves

• Bachelor’s Degree preferable or any combination of education and experience.
• Experience in operations, CDL Preferred
• Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and maintenance software desirable.

Responsibilities

• Supervises day-to-day Paratransit operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments.
• Ensures safety practices and applicable regulations are obeyed by all employees.
• Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
• Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances.
• Coordinates the scheduling for operators, dispatchers and supervisors in the operations department.
• Understands, interprets, and applies related laws, rules, regulations, policies, procedures, and labor/management agreements.
• Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility.
• Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances.
• Supports Safety Department in the management of injury and collision claims.
• Sets accurate schedules for routes.
• Minimizes route drive times and mileage while adhering to contractual and regulatory mandates.
• Provides accurate and timely operational and financial reporting as requested by management.
• Ensures purchases follow company processes and policies.
• Analyzes situations, identifies problems, implements solutions, and evaluates outcomes.
• Prepares reports and correspondence.
• Interacts with the union representing the employees with the goal of positive interaction.
• Monitors Paratransit operations and coordinates the delivery of service with the Assistant General Manager.
• Ensure that service to the public remains on schedule and professional.
• Ensure that the Road Traffic Safety Management System (RTSMS) conforms to the requirements; Ensure that the RTSMS processes are delivering their intended outputs; Report to management on the performance of the RTSMS and on opportunities for improvement and on the need for change or innovation; Ensure the promotion of customer focus throughout the organization; Ensure the integrity of the RTSMS is maintained, when any changes to RTSMS are planned and implemented
• Other duties as assigned.

Benefits

• Competitive compensation and benefits
• Opportunities for development and growth throughout an exciting and rewarding career
• The safest work environment possible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree