Paraprofessional Team Lead

Citizen Advocates, Inc.•Ogdensburg, NY

3d•$18 - $22•Onsite

About The Position

The Paraprofessional Team Lead provides daily leadership, oversight, coaching, and operational support to paraprofessional staff across assigned Behavioral Health programs. This position ensures high-quality service delivery, consistent performance expectations, and adherence to agency policies, regulatory standards, and person-centered practices. The Team Lead maintains a small caseload to remain connected to workflow needs, supports multidisciplinary collaboration, and helps standardize processes that enhance program efficiency and client outcomes.

Requirements

High School Diploma or GED
Experience working with children and/or families (Family Services) OR 1–3 years relevant experience with adults/children with MH/SUD needs (CCBHC)
Must meet age requirement (21+ for Family Services; 18+ for CCBHC)
Clean driving record and reliable transportation
Completion of background checks and registry clearances
Employees are required to maintain training, licenses, and certifications per regulatory and agency requirements.

Nice To Haves

Bachelor's degree in human services or related field

Responsibilities

Provide daily direction, communication, and support to paraprofessional staff.
Evaluate processes and recommend improvements to enhance operations and service delivery.
Provide ongoing performance feedback, coaching, and support.
Ensure staff receive adequate training and resources.
Collaborate with supervisor to address employee relations concerns.
Promote a high-quality, positive, and motivating work environment.
Assist Associate Directors with paraprofessional operations oversight.
Monitor job performance and track KPIs regularly.
Participate in special projects within Behavioral Health.
Establish and maintain procedures aligned with organizational standards.
Communicate department and employee concerns to leadership appropriately.
Maintain accurate documentation and timely record-keeping.
Maintain cooperative working relationships with agency staff and external partners.
Attend supervision, training, and fulfill annual training requirements.
Follow program policies and procedures, demonstrating flexibility in scheduling.
Protect confidentiality in accordance with HIPAA and CFR 42.
Perform other duties as assigned.
Oversee all Children’s Respite Providers, including supervision and support.
Receive referrals for children needing respite; complete intake and needs assessments.
Match youth with appropriate respite providers.
Maintain communication with families regarding placement; facilitate initial meetings with families, youth, and providers.
Conduct outreach to potential providers and families.
Support families with housing, financial, and parenting challenges as needed.
Develop and implement family-driven service plans in collaboration with referral sources.
Schedule and attend home visits with at-risk families.
Provide education, support, behavior plans, goals, objectives, and resource linkage.
Track all documentation, notes, and timesheets; enter monthly hours and complete billing.
Maintain accurate case records and locked documentation for families and providers.
Manage petty cash processes and complete mileage forms when applicable.
Provide supervision and clinical/administrative support to PRS, Peer Support, and TCM staff across outpatient sites.
Ensure services align with CCBHC requirements for care coordination, person-centered planning, and whole-person care.
Support rehabilitation interventions that promote skill development, community integration, independence, and recovery.
Carry a small caseload to remain engaged with workflow, service delivery, and patient needs.
Provide rehabilitative interventions to support self-management, coping skills, daily living skills, and relapse reduction.
Assist in developing meaningful life roles and goals through person-centered planning.
Offer support with stress management, trauma triggers, coping alternatives, symptom management, and free-time skills.
Assist individuals with navigation of transportation, financial management, wellness, social skills, and community integration.
Support efforts related to competitive employment.
Provide psychoeducation to support community tenure and reduce restrictive placements.
Teach and reinforce daily living skills, wellness strategies, and emotional/behavioral management.
Support autonomy, coping strategies, and personal development.
Collaborate with collaterals with appropriate consent.
Maintain timely and accurate documentation in accordance with CCBHC standards.
Complete required trainings and communicate with supervisor regularly.