Paramedic Dispatcher 1

Denver Health•Denver, CO

4d•Onsite

About The Position

We are recruiting for a mission-driven Paramedic Dispatcher 1 to join our team! At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency. This role is within the Paramedics Department. The Paramedic Dispatcher 1 is responsible for dispatch operations, utilizing communications equipment to coordinate timely responses to medical emergencies and perform emergency medical call taking.

Requirements

High School Diploma or GED required.
One year as an emergency 911 operator, or public safety or emergency medical dispatching experience required, -OR- Two years of experience in emergency or non-emergency telephone public contact work required.
CPR, EMD, CJIS certifications must be obtained within one (1) month of hire.
ICS 100, 200, 700, 800 must be obtained within three (3) months of hire.
Ability to collaborate with multidisciplinary teams – internal and external to Denver Health.
Knowledge of Computer Aided Dispatch (CAD) software.
Knowledge of Emergency Medical Dispatch processes.
Ability to work independently, prioritize, and resolve problems.
Strong listening and recall skills, as well as the ability to multi-task.

Nice To Haves

One year of experience as an Emergency Medical Technician-Basic (EMT-B) on an ambulance preferred.
Experience with mass notification systems preferred

Responsibilities

Answers 911 and other emergency telephone lines from callers requesting medical assistance (20%)
Monitors and controls the movement of ambulances (20%)
Initiates Emergency Medical Dispatch procedures (20%)
Gathers and prioritizes data received from emergency telephone contacts (10%)
Receives reports and complaints and records pertinent information (10%)
Maintains and distributes updates of hospital divert status changes (10%)
Assist with orientation of new employees (10%)

Benefits

Generous paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer