Paramedic Communications Coordinator (Full Time)
About The Position
The Paramedic Communications Coordinator evaluates and coordinates call-taking flow, facilitating acceptance and triage of calls. The role answers emergent and non-emergent dedicated transport calls and coordinates requests for interfacility transfers. It gathers and verifies information, processes consults and transfer requests, and tracks and documents patient transfers to support successful referrals and transfers to the facility. The coordinator works primarily on routine, transactional assignments guided by established policies and procedures, using independent judgment on basic or moderately complex matters and escalating significant or unprecedented challenges to senior team members. Accurate paperwork and computer entry are required.
Requirements
- High school diploma or equivalent.
- 1–3 years of technical experience.
- Valid New York State Department of Health Paramedic certification.
- AHA BCLS certification.
- AHA ACLS certification.
Nice To Haves
- Ability to communicate in Mandarin.
Responsibilities
- Gather pertinent information to process and coordinate patient transfer requests.
- Comply with established policies and procedures for coordinating patient referrals and transport.
- Communicate with transferring facilities to obtain accurate insurance information.
- Coordinate with physicians, administration, case managers, and facility staff to document consults and transfer requests effectively.
- Escalate questions, problems, and significant challenges to senior team members for direction or subject-matter expertise on new or unprecedented assignments.
- Process critical physician-to-physician consults and transfer requests.
- Develop familiarity with the geography of the client service area and its medical facilities.
- Prioritize tasks, meet deadlines, and provide status updates on assigned projects.
- Evaluate, process, track, document, and coordinate patient transfers to support successful patient referrals and transfers to the facility.
- Ensure paperwork and computer entries are accurate.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
