Paralegal I

State of North Carolina•Wake County, NC

About The Position

The North Carolina Department of Insurance’s Industrial Commission is hiring a Paralegal I to support up to three Deputy Commissioners in the Deputy Commissioner Section. The section administers and adjudicates cases under the North Carolina Workers’ Compensation Act and Public Safety Employees’ Death Benefits Act, tort claims against state departments and agencies, childhood vaccine-related injury claims, and claims by people who contend they were erroneously convicted of a felony. The position performs word processing, tracks cases and deadlines, and prepares and serves hearing calendars, correspondence, Opinions and Awards, Decisions and Orders, and other Industrial Commission decisions through a computer-based, paperless system. It may also involve preparing penalty enforcement hearing dockets. The paralegal communicates by phone and written correspondence with claimants, attorneys, adjusters, medical provider offices, court reporters, and Industrial Commission personnel. The role cross-trains with other Deputy Commissioner Section staff to help cover their work when agency needs arise. Accurate and timely document management, processing and service of orders in a high volume of cases, and professional responsiveness to the public and case participants are central to the position.

Requirements

Demonstrated experience drafting, reviewing, and filing legal documents and correspondence.
Demonstrated experience planning, prioritizing, and organizing work assignments in a high-volume office environment.
Demonstrated experience providing administrative support, including entering and tracking data.
Proficient computer skills, including Microsoft Word, Excel, and Outlook, and the ability to learn and become proficient with a Salesforce-based case management system.
Ability to work independently using strong organizational skills, communicate clearly orally and in writing, and maintain effective working relationships with internal and external stakeholders.
Graduation from an appropriately accredited institution for paralegal training; or a bachelor's degree from an appropriately accredited institution and one year of substantive paralegal experience; or a high school or GED diploma and five years of paralegal experience performing delegated, substantive legal work; or an equivalent combination of education and experience.

Responsibilities

Perform word processing tasks for up to three Deputy Commissioners.
Track cases and deadlines.
Prepare and serve hearing calendars, correspondence, Opinions and Awards, Decisions and Orders, and other Industrial Commission decisions in a computer-based, paperless system.
Potentially prepare penalty enforcement hearing dockets.
Communicate by phone and in writing with claimants, attorneys, adjusters, medical provider offices, court reporters, and Industrial Commission personnel.
Cross-train with other Deputy Commissioner Section staff and perform their work when agency needs arise.
Manage documents accurately and on time, process and serve orders in a large volume of cases, and respond professionally and promptly to claimants, attorneys, and other parties.