PAR / Financial Counselor

Harbor Health Services, Inc.•Dennis, MA

4d•Onsite

About The Position

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for a talented Patient Access and Financial Counselor to join our team at the Ellen Jones Community Dental Center in Dennis, MA. The Patient Access & Financial Counselor provides direct services to patients of the Community Health Center by providing scheduling access and financial counseling.

Requirements

High School Diploma or GED
CAC (Certified Application Counselor required or must be completed within 30 days of employment
Excellent customer service, organizational, problem solving and priority setting skills and verbal and written communications skills
Computer literate: proficient in Windows and Microsoft Office Outlook, Word and Excel, proficient use of Internet
Basic Math and reading comprehension skills
Ability to effectively and efficiently perform all assigned tasks in fast-paced environment

Nice To Haves

1 Year of experience in a professional office environment in an ambulatory healthcare setting preferred
May substitute 1 Year of experience for bilingual capacity
Third party billing experience preferred
Bilingual skills in the English and Spanish or Portuguese preferred
Knowledge of current federal and state health insurance regulations/processes preferred

Responsibilities

Greets patients upon arrival at health center and promptly and courteously answers incoming phone calls.
Accurately and efficiently registers new patient to include data entering patient demographic information, managing POS insurance verification process and collecting payments.
Ensures patient visit is reimbursable.
Manages patient appointment process.
Interviews all new patients regarding their insurance eligibility and, as appropriate, reviews patient eligibility.
Reviews insurance eligibility with all new patients and assists patients in renewing their insurance with Commonwealth Care products.
Participates in Mass Health Training Forum meetings outside Harbor Health (HHSI) by representing and advocating for HHSI on Financial Counselor issues as directed by supervisor.
Verifies and/or assists the Senior Patient Access Representative in verifying the Self Pay list for eligibility on a monthly basis and reconciles any discrepancies.