Panelist Recruiter

SGS•Richardson, TX

About The Position

As a Patient Recruitment Representative, you will directly work with and contact panelists to secure their agreement to participate in clinical research studies undertaken by the company. You will screen panelists (medical history and study specific requirements), schedule, track, and adjust panelist appointments for current and future research studies. The individual must be able to provide excellent customer service and phone manner, moderate to advanced problem-solving skills, and the desire to assist teammates to achieve our overall recruiting goals. If the individual is screening panelists in-person, they must have adequate conflict resolution skills. When needing assistance, the individual must have adequate interpersonal skills to help direct teammates. Contacts potential panelists provided in Panelist Database: explains the Company’s business; describes current or upcoming complex studies for which the person may have interest and/or have the qualifications to participate; gathers preliminary information about the individual that will be required for participation in a study; secures agreement from the person to participate in studies. Collects information from people to add to the Company’s potential panelist database. Tracks and maintains subgroup requirements for assigned studies, as requested by management: reschedule and/or cancel appointments base on updated criteria as needed; mine, adjust and filter database leads to target study specific requirements Provides standard reports on personal deliverables as requested by management. Communicates study issues and resolution attempts Collaborates and assists team members with the recruitment and completion of studies Participates from time-to-time in Company marketing events geared to potential panelists Provides excellent customer service to panelists and maintains positive interaction with peers and supervisors. Performs other duties or tasks assigned by Recruiting Manager and Recruiting Supervisor. Adheres to internal standards, policies, and procedures. For Patient Recruitment Representatives working face-to-face with panelists after their screening or follow up visits, Provides panelists with a point of escalation by providing attentive customer service and rescheduling options. Works with Principal Investigators and clinic staff to understand disqualification information and provide insight to the recruiting teams for course correction in future groups. Supports recruiting team with basic clinical grading knowledge

Requirements

High School degree or equivalent
Minimum 1-year telecommunication experience preferable
Ability to provide excellent customer service and phone manner
Moderate to advanced problem-solving skills
Desire to assist teammates to achieve recruiting goals
Adequate conflict resolution skills (for in-person screening)
Adequate interpersonal skills to help direct teammates

Nice To Haves

Bachelor’s Degree or equivalent work experience
3 years telecommunication experience
2 years of moderate to advanced problem-solving experience
Project management experience
Basic clinical grading knowledge

Responsibilities

Secure agreement from panelists to participate in clinical research studies.
Screen panelists based on medical history and study-specific requirements.
Schedule, track, and adjust panelist appointments.
Provide excellent customer service and maintain a positive phone manner.
Assist teammates to achieve overall recruiting goals.
Screen panelists in-person and utilize conflict resolution skills if necessary.
Use interpersonal skills to direct teammates when needing assistance.
Explain the company's business and describe current or upcoming studies to potential panelists.
Gather preliminary information from individuals for study participation.
Collect information to add to the company's potential panelist database.
Track and maintain subgroup requirements for assigned studies.
Reschedule and/or cancel appointments based on updated criteria.
Mine, adjust, and filter database leads to target study-specific requirements.
Provide standard reports on personal deliverables.
Communicate study issues and resolution attempts.
Collaborate and assist team members with recruitment and study completion.
Participate in company marketing events geared to potential panelists.
Maintain positive interaction with peers and supervisors.
Perform other duties or tasks assigned by Recruiting Manager and Recruiting Supervisor.
Adhere to internal standards, policies, and procedures.
Provide panelists with a point of escalation by offering attentive customer service and rescheduling options (for face-to-face roles).
Work with Principal Investigators and clinic staff to understand disqualification information and provide insights to recruiting teams.
Support recruiting team with basic clinical grading knowledge.