Panel Manager

Wallace•Portland, OR

1d•Onsite

About The Position

In this high-impact role, you’ll help patients stay on track with preventive and chronic care while keeping the care team organized, responsive, and proactive. If you enjoy fast-paced, meaningful work and want to improve health outcomes, this is a chance to make your mark. At Wallace, we're on a mission to improve the health outcomes of our community. As a not-for-profit Federally Qualified Health Center, we've been a stable and trusted healthcare provider for over 40 years. Founded by Dr. James Reuler, Wallace began by bringing essential medical care to uninsured and low-income residents. Today, we provide comprehensive medical, dental, and behavioral health services while staying deeply connected to our vibrant, multicultural community. We are committed to caring for the whole person and ensuring every individual has access to the care they deserve.

Requirements

Current MA certification from a nationally recognized program (such as AAMA)
Minimum 2 years of Medical Assistant
Current BLS/CPR certification
Ability to work effectively as part of a team
Excellent organizational skills and ability to prioritize work independently
Exceptional interpersonal and communication skills (face-to-face, via email/writing, and on phone)
Strong attention to detail
Strong critical thinking and problem-solving
Familiarity with computers and Microsoft Office, and/or ability to learn use of new programs/software
Ability to complete a pre-employment background check specific to the position applied for

Nice To Haves

Bilingual in Spanish
Prior experience in community health clinic
Experience in primary care setting
Familiarity with OCHIN Epic
Prior professional or volunteer work with communities lacking access to healthcare due to poverty, language barrier, housing instability, mental illness, etc.

Responsibilities

Maintains chronic disease registry; enters and updates information from patient charts accurately, completely and timely
Proactively performs pre-visit activities for patient visits in collaboration with Care Teams
Collaborates with team to ensure appropriate tracking and follow-up of referrals
Utilizes electronic reports, registries, and review of provider schedules to proactively assess needs for prevention screening and communicates via Electronic Health Record (EHR)
Provides patient education as appropriate
Helps develop integrated care pathways advancing the delivery of efficient and comprehensive care
Understands metric specifications and internal workflows around metrics and clinic metric goals
Acts as a resource to medical assistants on a day-to-day basis to answer questions, review, and explain documentation, workflows and other metric details
Participates in ongoing process improvement projects and supports the clinic in meeting metric goals as needed
Manages the full patient experience onsite, documenting patient history and vitals and providing follow-up instructions and help with referrals
Administers immunizations, injections, and medications
Performs blood draws