PAM Support Engineer

"Persistent • Woodbridge Township, NJ

2d • Hybrid

About The Position

Persistent is seeking an experienced PAM Support Engineer to support and maintain enterprise Privileged Access Management services, with a focus on Delinea Secret Server. The role is responsible for the security, stability, availability, and operational excellence of PAM platforms and critical access management functions. It requires hands-on experience with Delinea administration, troubleshooting, integrations, governance, and disaster recovery processes.

The position is based in Iselin, New Jersey, USA, and is full-time. The role supports core PAM services, including password vaulting, remote access, and privileged session monitoring, and collaborates with security, infrastructure, application, and IAM teams. Persistent describes itself as an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner with a global team of more than 27,500 people in 18 countries.

Persistent offers a competitive salary and benefits package, talent development opportunities, access to cutting-edge technologies, employee engagement initiatives, health check-ups, insurance coverage, and a values-driven, inclusive work environment. The company supports hybrid work and flexible hours and offers an accessibility-friendly office with ergonomic setups and assistive technologies.

Requirements

• 7–10 years of overall IT experience, including at least 6 years of hands-on Privileged Access Management experience.
• Strong hands-on experience supporting Delinea Secret Server environments in enterprise organizations.
• Expertise in privileged account onboarding, account discovery, password rotation, vault administration, and policy configuration.
• Experience troubleshooting Delinea platform issues, authentication failures, connector issues, discovery jobs, and privileged session management challenges.
• Strong knowledge of Active Directory, LDAP, authentication protocols, and identity services.
• Experience integrating PAM solutions with SIEM, ITSM, MFA, IAM, and directory services.
• Understanding of PAM governance, security controls, access reviews, audit support, and compliance reporting.
• Experience supporting highly available, mission-critical PAM environments.
• Strong incident management, root cause analysis, and problem-resolution capabilities.
• Experience managing disaster recovery testing, failover processes, and business continuity requirements.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced operational environment.

Responsibilities

• Ensure 24x7 availability, reliability, and performance of PAM services, including password vaulting, remote access, and privileged session monitoring.
• Administer Delinea Secret Server, including onboarding and offboarding privileged accounts and assets.
• Configure and maintain account discovery, secret management, password rotation, session monitoring, and approval workflows.
• Monitor platform health, investigate alerts, and address performance and availability issues proactively.
• Provide L2/L3 operational support and troubleshoot PAM incidents, service requests, and access issues.
• Analyze and resolve issues involving privileged sessions, account discovery jobs, connectors, and authentication services.
• Integrate Delinea with enterprise systems such as Active Directory, LDAP, SIEM, ITSM, MFA, and identity management solutions.
• Administer authentication, authorization, and access control policies in the PAM environment.
• Support and maintain integrations with Splunk, Okta, and other security platforms.
• Perform root cause analysis and implement corrective actions for recurring incidents.
• Manage disaster recovery activities, including failover testing, recovery validation, rollback procedures, and DR documentation.
• Participate in audits, compliance reviews, and access governance activities.
• Maintain operational documentation, runbooks, standard operating procedures, and platform configurations.
• Collaborate with security, infrastructure, application, and IAM teams to strengthen privileged access controls.

Benefits

• Competitive salary and benefits package.
• Quarterly growth opportunities and company-sponsored higher education and certifications.
• Opportunity to work with cutting-edge technologies.
• Employee engagement initiatives, including project parties, flexible work hours, and Long Service awards.
• Annual health check-ups.
• Group term life, personal accident, and Mediclaim hospitalization insurance coverage for the employee, spouse, two children, and parents.
• Hybrid work and flexible hours.
• Accessibility-friendly office with ergonomic setups and assistive technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed