About The Position

Horny Toad Harley-Davidson is seeking an experienced PALS Assistant (Parts and Labor Sales) for their fast-paced location. The role involves managing service appointments, interacting with customers for parts and accessories, providing cost estimates, and communicating repair progress.

Requirements

  • General knowledge of vehicle mechanical operations
  • Great customer service skills
  • Strong work ethic and thrive in a fast-paced environment
  • Active-listening and strong communication skills
  • Ability to follow directions and willingness to learn
  • Respect for teammates and a positive outlook
  • Must have a valid drivers license with a motorcycle endorsement

Responsibilities

  • Schedule service appointments and obtain customer and vehicle data prior to arrival
  • Greet customers in a timely and friendly manner
  • Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.
  • Point out any sales, specials, or new merchandise to customers.
  • Provide a complete and accurate written cost estimate for labor and parts
  • Check progress of repairs throughout the day and contact customers regarding any changes in the estimated time and cost requirements
  • Receive proper authorization before any repairs are performed

Benefits

  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off , Increases with Tenure
  • Closed on Thanksgiving & Christmas
  • Employee Pricing on Vehicles, Parts & Service
  • Free & Discounted Gym Memberships
  • Travel Discounts on Hotels, Flights & Rentals
  • OEM Certification & Paid Manufacturer Training Opportunities
  • Career Growth within a Fortune 500 Company
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