PALS Assistant (Parts and Labor Sales) - Horny Toad Harley-Davidson

Sonic Powersports•Temple, TX

18h•Onsite

About The Position

Horny Toad Harley-Davidson is seeking an experienced PALS Assistant (Parts and Labor Sales) for their fast-paced location. The role involves managing service appointments, interacting with customers for parts and accessories, providing cost estimates, and communicating repair progress.

Requirements

General knowledge of vehicle mechanical operations
Great customer service skills
Strong work ethic and thrive in a fast-paced environment
Active-listening and strong communication skills
Ability to follow directions and willingness to learn
Respect for teammates and a positive outlook
Must have a valid drivers license with a motorcycle endorsement

Responsibilities

Schedule service appointments and obtain customer and vehicle data prior to arrival
Greet customers in a timely and friendly manner
Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.
Point out any sales, specials, or new merchandise to customers.
Provide a complete and accurate written cost estimate for labor and parts
Check progress of repairs throughout the day and contact customers regarding any changes in the estimated time and cost requirements
Receive proper authorization before any repairs are performed