PALM Health Navigator & Client Success Specialist

PALM Health • Ladue, MO

2d

About The Position

PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.
The PALM Health Navigator & Client Success Specialist plays a vital role in creating exceptional member experiences while maximizing member satisfaction, engagement, and long-term retention. This highly collaborative role serves as a trusted partner to members, helping them fully utilize their PALM Health membership while ensuring a seamless, personalized experience throughout their membership.

Requirements

• Proven experience in membership management, community engagement, or related roles
• Excellent interpersonal and communication skills, both written and verbal
• Strong organizational skills
• Ability to build rapport and foster positive relationships with diverse groups
• Proficiency in CRM software
• Self-motivated with a proactive approach to problem-solving
• Ability to work independently and as part of a team

Nice To Haves

• Bachelor's degree in Business, Communications, or a related field preferred

Responsibilities

• Guide members through the membership renewal process.
• Proactively outreach and engage in meaningful conversations with members to understand their experience.
• Celebrate member progress.
• Identify opportunities to maximize remaining membership benefits.
• Ensure members are receiving the greatest possible value from their membership.
• Review renewal options.
• Help members explore solutions if their health goals or interests have evolved.
• Address questions or concerns with empathy and professionalism.
• Facilitate a smooth, personalized renewal experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level