Palliative/Senior Care Services Scheduler – Part Time

ThedaCare • Appleton, WI

1d • Onsite

About The Position

The Scheduler performs scheduling duties for patients of outpatient diagnostic services at ThedaCare. Performs functions while meeting the mission and goals of ThedaCare and regulatory compliance requirements. This position involves frequent phone communication with patients and staff. All inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.

Requirements

• High School diploma or GED preferred
• Must be 18 years of age
• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

Responsibilities

• Schedules and pre-registers patients using appropriate procedures based on physician orders.
• Selects accurate medical records for patient safety.
• Provides proper patient instructions while providing excellent customer service.
• Facilitates the flow of patient forms, patient letters, and data collection per department needs.
• Collects and enters all necessary demographic, clinical, billing, and insurance information from customers or responsible parties to facilitate a seamless customer experience.
• Proactively problem solves access issues that arise when scheduling to meet stakeholders needs which can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
• Performs administrative tasks to support operational needs of area.

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple)
• Mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED