Palliative Care NP Manager

Devoted Health•Waltham, MA

5d•$140,000 - $170,000

About The Position

The Palliative Care NP Manager will provide expert clinical care for the Palliative Care Program and provide direct supervision of palliative care clinical staff. The breakdown of people management vs patient care is likely to evolve/shift over time depending on program needs. The manager will participate in referral management, process improvement, and change management.

Requirements

5+ years of experience as a Palliative Care Clinician
2+ years of experience leading front line clinical teams with accountability for team level outcomes
Demonstrated ability to champion new initiatives and achieve direct business outcomes
Great clinical and non-clinical judgment and are able to coach around performance to drive clinical effectiveness
Deeply empathetic and humanistic, and want to go the last mile for our patients
Work well with individuals from varied backgrounds and skill-sets
Committed to this mission: you know the road will be bumpy, stressful, and require compromises, but you’re up for the ride
Learn from every experience and are not afraid to fail - that's how you're wired
Great team member with a can-do attitude

Nice To Haves

Service-oriented clinician and leader – you participate and help develop engaged teams that have a deep culture of service to members/patients
Highly organized and detail-driven
Works well in a fast-paced environment with firm deliverables and timeframes
Curiosity to recognize process deficiencies, recommend improvements and partner to implement solutions
Excited to be an active participant as a leader and do what it takes to achieve fast-paced forward progress
Preference toward collaboration and preventing silos; be a team-player and able to work in a cross matrix setting

Responsibilities

Provide direct patient care to patients enrolled in our palliative care program by phone or video visit during scheduled and on-demand patient visits.
Participate in and/or lead patient panel reviews
Participate in weekly IDT (1h/wk)
Clinical champion for the work - you are a player-coach, modeling clinical excellence for other palliative care clinicians.
Model and support development and implementation of new workflows during rapid cycles of iteration
Direct supervisor of palliative care clinical staff (mix of supervisees TBD - NP/RN/SW)
Goal setting and coaching of direct reports to achieve business goals as set by leadership
Regular review of direct reports’ work and holding RNs and Social Workers accountable to individual performance. Creating performance improvement plans, when needed.
Perform regular clinical audits (QA) that include a mix of note review and listening tours
Steward our member-centric and open clinical culture to our members and colleagues
Recruitment, interviewing, hiring, and onboarding of new clinical staff