Palliative Care Navigator

Care Synergy•Fort Collins, CO

1d•Onsite

About The Position

Pathways Hospice has an immediate opening for a Palliative Care Navigator. This role manages scheduling for NP providers, assists with patient care coordination, and oversees administrative tasks for the Palliative Team. The Palliative Care Navigator collaborates with team members in the management of scheduling for New Admissions, Attending, and face-to-face visits, and manages all incoming processes for Palliative admissions and discharges. This position collaborates with the Hospice Teams to achieve effective transfers between hospice and palliative care needs when appropriate, and assists in coordination of care with Palliative team members, physicians, home health providers, hospital case managers, and other providers in the community. The Navigator ensures that information is communicated in a timely manner for quality patient outcomes, regularly communicates with the palliative team, and contributes to the development of a plan of care based on telephonic feedback and patient status. This role also coordinates with the Palliative Team to ensure that resources and community care are addressed based on identified needs, handles incoming Palliative Care phone calls, and assists patients and/or family members with concern and empathy, respecting their confidentiality and privacy. The Palliative Care Navigator documents all patient care activity in EMR, promotes positive public relations, follows up with the Director of Palliative Services regarding reported complaints, problems and concerns, participates in community events and educational conferences, and develops and maintains a Palliative Care data system to track patients and outcomes. Audits for Palliative and Hospice departments for patient records, documentation, and billing practices are also completed as needed.

Requirements

Bachelor’s degree preferred; Degree in Behavioral Science, Nursing, Public Health or similar field desired.
Two-five (2-5) years working in a clinical setting.
Ability to lift/carry a minimum of 30 lbs.

Responsibilities

Manages scheduling for NP providers.
Assists with patient care coordination.
Oversees administrative tasks for the Palliative Team.
Collaborates with team members in the management of scheduling for New Admissions, Attending, and face-to-face visits.
Manages all incoming processes for Palliative admissions and discharges.
Collaborates with the Hospice Teams to achieve effective transfers between hospice and palliative care needs when appropriate.
Assists in coordination of care with Palliative team members.
Ensures that information is communicated in a timely manner for quality patient outcome.
Assists in coordination of care with physicians, home health providers, hospital case managers, and other providers in the community.
Regularly communicates with the palliative team and contributes to the development of a plan of care based on telephonic feedback and status of patient.
Coordinates with Palliative Team to ensure that resources and community care are addressed based on identified needs.
Handles incoming Palliative Care phone calls.
Assists patients and/or family members with concern and empathy; respects their confidentiality and privacy, and communicates with them in a courteous and respectful manner.
Documents all patient care activity in EMR.
Promotes positive public relations with patients, family members, and community providers.
Follows up as appropriate with Director of Palliative Services regarding reported complaints, problems and concerns.
Participates in community events and educational conferences.
Develops and maintains Palliative Care data system to track patients and outcomes.
Complete audits for Palliative and Hospice departments as needed for patient records, documentation, and billing practices.

Benefits

Two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
Employer pays over 90% of employee medical premium in some plans
Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave): 18 days in the first year for FT team members
Seven Paid Holidays with an additional Floating Holiday
403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
Company-Paid Life and AD&D Insurance
Career & Logo wear
Education Reimbursement Program
Clinical Career Ladders
Certification Pay
Generous Discover-a-Star Team Member Referral Program
Team Member Service Awards
Early Wage Access
Legal and Identity Protection
Robust Leadership Development Training Programs