Paint Specialist

O'Reilly Auto Parts • Childress, TX

2d

About The Position

The Paint Specialist builds and maintains relationships with retail and professional PBE (paint, body, and equipment) customers to support consistent, profitable sales growth. The role provides color-formula lookup and custom OEM paint mixing, technical assistance, product-selection guidance, and a high level of customer service. The Paint Specialist works with the Store Manager to set and accomplish PBE sales goals and collaborates with other store and sales team members to serve professional customers.

Requirements

• Strong verbal and written communication skills.
• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask while handling customers by phone and in the store.

Nice To Haves

• Automotive paint and body knowledge or experience.
• Technical schooling.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Develop strong relationships with retail and professional PBE customers.
• Offer color-matching expertise and advice on paint product selection.
• Identify OEM paint codes, retrieve formulas, and mix and tint paint according to manufacturer specifications.
• Use color-matching tools and maintain the mixing room, scales, mixing machines, and paint counter in a clean and safe condition.
• Manage PBE inventory, including receiving and stocking products, monthly cycle counts, and recommendations for adding or removing inventory.
• Create a weekly customer call schedule and summary for the Store Manager, and submit it monthly to the District Manager.
• Coordinate delivery routing and service with the Installer Service Specialist.
• Follow and promote company customer-service programs and sales tools.
• Gather information for labor claims and PBE warranty cases.
• Assist with training other store team members on PBE sales and technical questions.
• Maintain relationships with contracted PBE customers and report contract status or issues to the appropriate managers.
• Stay current on PBE industry news, processes, products, and applicable EPA and OSHA requirements.
• Work with the Store Manager to ensure professional PBE customers have appropriate market pricing while supporting profitability and competitiveness.
• Greet walk-in customers and assist them with merchandise selection.
• Complete FastTrack training modules relevant to the position.
• Process cash, check, and credit-card transactions, including making change and using card and check readers.
• Accept returned merchandise for credit in accordance with company policies and procedures.
• Handle customer complaints according to company policies and procedures.
• Assist with daily image-maker and planogram updates, stocking, facing, and cleaning.
• Perform clerical work, including preparing new and warranty merchandise returns, assisting with stock adjustments, and completing daily paperwork.
• Work with Territory Sales Managers as a team to provide service to professional PBE customers.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan.
• 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance.
• Optional Flexible Spending Account (FSA).
• Team Member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed