PAD & Payroll Specialist

Manulife•Waterloo, ON

8d•CA$50,100 - CA$83,500•Hybrid

About The Position

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger. The Admin Advantage team links people, technology and expert services to simplify group benefits administration and provide consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits for administration and customer service. If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! Admin Advantage is looking for a Payroll Specialist (also known as PAD & Payroll Specialist) to join our team. The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

Requirements

Knowledge and experience in the financial industry and specifically Group Benefits
Prior experience in a payroll environment or working with payroll files
Excellent knowledge of Excel and are comfortable learning new applications and tools

Nice To Haves

Exceptional client focus, consistently placing customer needs and experience at the center of decisions.
Clear and influential communication, both verbal and written, with strong negotiation skills and the ability to collaborate effectively.
Proactive problem‑solving, combining sound judgment, creativity, and the ability to drive solutions forward even in ambiguous situations.
Adaptability and resilience, demonstrating ease in managing change, competing priorities, and complex situations while maintaining professionalism.
Team‑oriented mindset, valuing colleagues’ strengths, elevating team morale, and contributing to collective success.
Operational excellence and rigor, delivering high‑quality work on time and taking full ownership of responsibilities.
Continuous learning, with natural curiosity, rapid assimilation of new concepts, and a commitment to improving processes and practices.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Responsibilities

Manage payroll files, which includes: Set up the system that allows the file to run, Schedule and coordinate running the files, Quality-check the files, Send the files to the client, Answer inquiries about the files and their content
Manage pre-authorized debit (PAD) files, which includes: Run queries to identify members who require pre-authorized debit (PAD), Build the pre-authorized debit (PAD) file that contains the members and their premiums, Upload the pre-authorized debit (PAD) file into the treasury system, Answer inquiries about the pre-authorized debit (PAD) transactions in the files
Document the custom processes for payroll and pre-authorized debit (PAD) for your assigned clients
Attend meetings with clients as the subject-matter expert for their payroll and pre-authorized debit (PAD) files

Benefits

health
dental
mental health
vision
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
holidays
vacation
personal
sick days
full range of statutory leaves of absence