About The Position
The Package Consultant 2 will work on Oracle CX Cloud solutions, with a focus on Oracle Fusion Service Cloud and Oracle Digital Customer Service. The role contributes to requirements gathering and specification validation, solution architecture and design, ERP package customization, application development, integrations, system performance assessment, documentation, and user training. The consultant translates business needs into development tasks and works with business units, cross-functional teams, and client stakeholders to support ERP implementations and operations.
Requirements
- Experience with Oracle CX Cloud, including Oracle Fusion Service Cloud and Oracle Digital Customer Service.
- Experience in Customer Relationship Management or Customer Service.
- Experience in architecture, design, process detailing, and problem definition.
- Experience in solution design.
- Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, and Omnichannel features with Fusion Service Cloud.
- Understanding of customer service business processes, service entitlements and coverages, RMA, and depot repair.
- Skills with Application and Page Composer, Groovy Scripting, Redwood UX, and Visual Builder.
- Knowledge of web services-based integration.
- Experience in Application Managed Services (AMS), application implementations, requirements gathering, and production support.
- Experience in Oracle Cloud solution configuration, development, and deployment.
- Strong analytical and communication skills.
- Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive specialty experience in lieu of each year of education.
- Must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.
Nice To Haves
- Experience in Analytics Cloud (OAC) reporting.
- Experience with Foundational Agile Kanban.
- Experience with two greenfield implementations.
- Experience working on projects using Agile methodology.
- Ability to build strong business partner interactions with client stakeholders.
Responsibilities
- Participate in requirements gathering with stakeholders across business units and assist in validating specifications for alignment with business objectives and ERP capabilities.
- Assist with solution architecture design and customize ERP package modules and features based on business requirements.
- Develop and integrate features into existing applications, conduct code reviews, and maintain the codebase for stability and compliance.
- Configure interfaces and execute ETL processes to support system integration and consistent data flow between ERP and other applications.
- Assess ERP system performance and identify enhancement opportunities while ensuring customizations comply with security measures and regulatory standards.
- Document ERP customizations and deliver user training to support knowledge transfer.
- Support end-to-end ERP package customization and implementation.
- Configure, develop, and deploy Oracle Cloud solutions.
- Contribute to application implementations, managed services, requirements gathering, and production support.
Benefits
- Medical, dental, vision, and life insurance.
- Long-term and short-term disability insurance.
- Health and dependent care reimbursement accounts.
- Accident, critical illness, hospital indemnity, and legal insurance.
- 401(k) plan and contributions dependent on salary level.
- Paid holidays and paid time off.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
