Package Concierge - DTLA

Sentral•Los Angeles, CA

1d•Onsite

About The Position

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. The Package Concierge is essential to supporting our growing need for increased mail and package support at the property level. This role provides five-star guest service by communicating with residents and guests on all of their mail and package needs. This is an in-person position located in downtown Los Angeles. The shift schedule is Thursday-Monday from 9:30am-6:30pm.

Requirements

High School diploma or equivalent preferred
Experience in Hospitality preferred (hotels and resorts, private luxury clubs, travel management, etc.)
Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
Exceptional interpersonal and self-awareness skills, including active listening skills
Proficient with communication technology and quick learner of new software
Excellent written and verbal communication skills
Demonstrated enthusiasm for creating inclusive and respectful workplaces
Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
Strong attention to detail and excellent organizational skills
Strong customer service skills
Ability to work with a team
Ability to lift up to 50 lbs and stand for the duration of a shift
Ability to work a flexible schedule, including evenings and weekends
Stand for the duration of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 50 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen

Responsibilities

Prepare outgoing mail and packages
Receive, store and organize all incoming mail and package
Communicate with residents about their mail and packages and delivering packages directly to residents and guests
Prepare shipping documents
Distribute mail and packages
Receive, process and verify incoming and outgoing mail/package
Maintain records of incoming and outgoing mail/packages
Perform other related duties and assignments as needed and assigned

Benefits

Multiple medical, dental, and vision health plan options that begin the first month after your start date
One fully company-paid plan (no monthly premiums for you)
HSA and FSA options to set aside pre-tax dollars
401(k) with a 4% company match
11 paid holidays
8 different types of paid time off (PTO)
Personal days that have no waiting period to use
One floating holiday each year
Enrichment Hours for volunteering or career development
Travel discounts for team members (and their friends and families)
Discounted rates on pet insurance, attractions, rental cars, shows, events, and more