Package Center Manager

UNC-Chapel Hill•Chapel Hill, NC

5d•Onsite

About The Position

We are a well-established organization within Carolina Housing that operates multiple package center locations on campus, providing essential mail services to over 8,600 on-campus residents. Our Package Centers handle a substantial volume of packages and letters annually, relying on a dedicated team of student and temporary staff. As we continue to grow and innovate, we are seeking skilled and autonomous Package Center Managers to oversee and optimize our mail operations. The Package Center Manager plays a pivotal role in coordinating and supervising activities similar to a post office. This position is responsible for managing the handling, receiving, storing, and distributing of all types of US mail, external carriers, and interdepartmental correspondence for our on-campus residents. The Package Center Manager will serve as the sole supervisor of the Package Center and act as a backup for the Assistant Director for Package Operations, overseeing all residential mail services on campus. Join our team and contribute to a vital aspect of campus life by providing exceptional mail and package services to our on-campus residents. Apply now and be part of our journey to maintain excellence in package center operations.

Requirements

Must have experience managing and supervising operations.
Must have experience managing a team.
Must have experience with scheduling.
Must have experience with inventory and accounting.
Must have experience with hiring.
Must have experience with training.
Must have experience with customer service.
Must have experience with software administration.
Must have knowledge of Federal Mail Regulations.
Must have knowledge of fire safety.
Must have knowledge of Environmental Health and Safety standards.

Nice To Haves

Experience in a post office or similar mail handling environment.
Experience with Facility OS Package Software.
Experience working in a university or housing environment.

Responsibilities

Independently manage and supervise the Package Center Operations, ensuring efficient handling of over 170,000 packages and 110,000 letters annually.
Lead and mentor a team of 40+ student employees, and seasonal temporary staff, providing guidance, training, and support to maintain high-quality service standards.
Prioritize communication with residents on all mail-related matters, addressing their concerns promptly and professionally.
Create work schedules for student and temporary staff to optimize coverage and service levels.
Act as the Facility OS Package Software Administrator, ensuring seamless operations and compliance with Federal Mail Regulations.
Facilitate comprehensive training programs for student, temporary, and professional staff, including adherence to Federal Mail guidelines, fire safety, and Environmental Health and Safety standards.
Collaborate with housekeeping, external carriers, and facilities to streamline operations and enhance efficiency.
Maintain accurate accounting and inventory records.
Oversee the hiring process for student and seasonal temporary staff ensuring a capable and motivated workforce.
Summer duties may include the continued management of a Package Center, assisting with the management of summer conference and guest housing, or other functions as needed.