PACE Referrals and Communication Manager

NeighborHealth•Revere, MA

8d•$89,440 - $137,280•Onsite

About The Position

The PACE Referral and Communications Manager is responsible for leading and managing the referral, communications, and call center functions within a PACE (Program of All-Inclusive Care for the Elderly) organization. The role focuses on ensuring efficient participant referrals, effective communication among care teams and stakeholders, and optimal use of organizational resources. The role serves as the central leader for referral management and communications, ensuring that participants, caregivers, care teams, and external partners receive coordinated, efficient, and responsive support while maintaining high operational standards across the PACE program.

Requirements

Leadership and team management
Referral and care coordination
Call center operations management
Process improvement and protocol development
Cross-functional collaboration
Customer service and stakeholder communication
Healthcare operations and resource management

Responsibilities

Manage and oversee the PACE Referrals and Communications Department and its staff.
Supervise the PACE referral process from intake through coordination with care teams.
Lead the PACE Call Center, ensuring high-quality customer service and communication.
Collaborate with Interdisciplinary Teams (IDTs), PACE Centers, participants, caregivers, and external vendors to ensure seamless coordination of services.
Work closely with transportation scheduling staff to maximize operational efficiency and resource utilization.
Develop, implement, monitor, and revise protocols for centralized call management.
Partner with Center Managers and Center Secretaries to improve communication workflows and operational effectiveness.
Ensure timely, accurate, and professional communication across departments and with external stakeholders.