PAC Associate/Therapy (FT) - Statesboro, GA

Optim•Statesboro, GA

13d•Onsite

About The Position

This position is responsible for greeting and checking in patients, visitors, and vendors with a courteous, friendly, and professional demeanor. Key duties include managing patient check-ins, collecting payments, maintaining a daily collection log, and balancing the cash drawer. The role involves efficiently answering and directing phone calls, scheduling and rescheduling patient appointments across multiple locations, and monitoring visit limits and expiration dates. Additionally, the PAC Associate is responsible for sending new evaluation information to the pre-certification department, creating claims for over-the-counter items or no-show fees, and assisting adjusters or outside entities with inquiries. Accurate data entry of patient demographics and insurance information is crucial, with potential additional responsibilities at certain locations including eligibility and authorization verifications. The role also requires maintaining the cleanliness of the front desk and waiting areas, screening visitors, adhering to delivery procedures, preparing school and work excuses, accepting and distributing medical records, and checking out patients while scheduling follow-up appointments. Confidentiality is paramount, and flexibility with hours is necessary. The position also includes daily mail and fax distribution and adherence to security procedures at the close of each day.

Requirements

Must have flexibility with hours as needed for clinic.

Responsibilities

Demonstrates a courteous, friendly and professional demeanor while greeting and checking in patients, visitors and vendors.
Checks in patients and collects payment from patients; manages a daily collection log for co-pays, balances, deposits.
Balances their cash drawer and submits reconciliation reports at the close of each business day.
Promptly answers all incoming calls within 3 rings in a professional and efficient manner, using a tone that conveys warmth, empathy and patience.
Schedules, reschedules, or cancels therapy patient’s appointments for all 6 therapy office locations.
Responsible for sending all new evaluation appointment information over to the pre-certification department.
Monitors visit limits and expiration dates for all therapy patients and request additional visits for patients when needed.
Responsible for creating claims for any OTC (over the counter items) the patient receives at their appointment or No-show fees.
Promptly and accurately transfers and directs all incoming calls when needed.
Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
Assist adjusters or outside entities with questions or information needed.
Accurately enters all patient demographics and insurance information into the system as required if providing coverage.
Maintains the cleanliness and tidiness of the front desk area and patient waiting rooms.
Screens every visitor and respond accordingly.
Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.).
Verifies patient’s demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct.
Reviews each patient chart and schedule the day before clinic in order to anticipate the proper intake interview, missing documentation, required authorizations, copay and/or balance amounts and insurance eligibility.
Prepares school and work excuses as needed.
Accepts x-rays and medical records for prospective new patients as needed and distributes to the proper staff member.
Checks out patients and schedules returning patient appointments according to the provider and practice protocols as necessary.
Maintains a high level of confidentiality when servicing patients.
Follows proper security procedures at the close of each day to ensure facility safety.
Receives and distributes faxes daily as necessary.
Collects/Sorts and distributes incoming mail as necessary.