PA Coordinator

True Rx Health Strategists•Washington, IN

11d•Hybrid

About The Position

As our PA Coordinator, you will be the driving force behind seamless prior authorization processes. Your passion for excellence, combined with a knack for quick decision-making, will make you the go-to person in handling emerging issues with accuracy and efficiency. Acting as a liaison, you'll be the beacon of support, providing clients with product/service information and resolving problems with finesse.

Requirements

High school graduate with some college preferred, or 3+ years of customer service experience required.
Strong oral and written communication skills.
Unwavering commitment to customer service.
Ability to work independently.
Prioritize effectively.
Strong computer skills (Microsoft Office).
Flexibility.
Teamwork spirit.
Keen ability to learn and retain knowledge.

Nice To Haves

Some college

Responsibilities

Organize prior authorization documents and ensure the smooth flow of information through the entire process.
Document and maintain the status of prior authorizations in electronic records.
Communicate effectively with outside vendors, ensuring a collaborative approach to prior authorizations.
Provide accurate information to patients, pharmacies, and relevant parties, guiding them through specialty medication procedures, benefit plan design, and services provided by True Rx Health Strategist.
Troubleshoot claim processing problems, demonstrating your prowess in Rx claims adjudication systems.
Navigate through various computer systems and online resources, retrieving information while responding to inquiries.
Show empathy as you guide patients through specialty and non-specialty prior authorizations, ensuring they navigate the process with ease.