P2P/AP Operations - Invoicing Manager

Microsoft • Redmond, WA

17d • $77,800 - $169,900

About The Position

The Procure to Pay team within Microsoft are experts in compliant and accurate payments to Microsoft Suppliers and Partners. We leverage digital technologies and data-driven insights to streamline payment processes and influence business decisions. We are: People Focused – The needs, well-being, and growth of the team is a priority. Tomorrow-minded – We focus on innovation and scalability to drive business outcomes. Data Driven – Decisions and actions are based on data insights. Customer Obsessed – Our customer is at the center of all business decisions and actions. Curious – Passionate for learning and open to taking risks & failing fast. As a P2P/AP Operations - Invoicing Manager, you will have deep understanding of the end-to-end Procure-to-Pay operations, ensuring alignment with business requirements and driving process efficiency. Acting as the liaison between procurement, finance, and IT, you will manage requisitioning, purchase orders, invoicing, and supplier collaboration. Your role includes influencing system enhancements, optimizing workflows, and providing guidance and training to stakeholders on P2P best practices.

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Nice To Haves

• Experience with Concur Travel & Expense (T&E) systems is a plus.
• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

• Proficient Understanding of P2P/AP/T&E processes with a problem-solving mentality. Reducing AP aging by working with service providers, internal stakeholders and suppliers/external payees.
• Responsible for managing & reducing invoices on hold globally or regionally.
• Act as a single point of contact for P2P related issues and escalations (Global and Regional support)
• Collaborate in cost-benefit analyses to assess value drivers and support monthly business reviews.
• Independently collect and evaluate success criteria (e.g., ROI, SLAs, OKRs, KPIs) and performance metrics using dashboards and scorecards to monitor program alignment.
• Utilize leadership direction to execute plans that shift priorities to new initiatives; influence change with minimal guidance.
• Evangelize programs using data-driven storytelling to gain buy-in from stakeholders, partners, and customers.
• Define and execute landing and communication plans, ensuring alignment and communication cadence across teams.
• Understand and map system processes and their interdependencies; help develop rigorous, efficient program processes informed by security principles.
• Assist in managing project plans, roles, timelines, financials, and performance metrics for portfolios, communicating status and mitigating risks.
• Identify new program opportunities, perform root cause analyses, define strategies, gather requirements, and align plans across teams.
• Work with cross-functional stakeholders to design compliant programs and produce collateral (proposals, strategy decks, pitches).
• Monitor adherence to procurement policies and compliance requirements within P2P workflows.
• Own and maintain Detailed Process Documents (DTPs) for all Ariba related & Legacy P2P processes, ensuring timely updates to reflect system changes, compliance requirements, and best practices.
• Implement controls to prevent errors and ensure audit readiness.
• Oversees day-to-day operations of Business Process Outsourcing (BPO) partners, ensuring SLAs and KPIs are met and that contractor skills and capabilities align with Microsoft requirements.
• Collaborate with procurement, finance, and suppliers to resolve issues related to requisitions, purchase orders, and invoices.
• Act as a SME for troubleshooting and process optimization, conduct training sessions as required from time to time.
• Defines and executes landing and communication plans for target audiences, and maintains a regular rhythm of business (ROB) so stakeholders communicate, make decisions, and respond at the required cadence.
• Identifies opportunities to develop new programs and improve current ones by defining root problems, gathering requirements, aligning stakeholders, identifying resource needs, and establishing project plans and targets.
• Uses data analytics and lessons learned to identify program risks and mitigation plans, streamline and optimize programs, and recommend sunsetting activities that no longer meet objectives.

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level