P&P Writer Associate

loanDepot•Irvine, CA

About The Position

Responsible for gathering, composing, and editing process information into clear, concise, readable documents for policies, procedures, and job aids for the Servicing teams. Interviews subject matter experts (SMEs) to ensure technical accuracy of procedures and usability of job aid documentation, etc. Audits P&P documents to ensure proper change controls/management processes and approval levels.

Requirements

Associate’s degree required
Minimum one (1) + years of professional writing experience focused on communicating effectively and creatively with target audiences.
Ability to analyze technical information and write comprehensive policy/procedure documents appropriate to the audience.
Excellent writing, verbal, editing, and proofreading skills
Strong attention to detail and commitment to producing accurate, high-quality documentation.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, and others as needed.

Nice To Haves

Bachelor’s degree preferred.
Experience in the mortgage lending industry preferred.

Responsibilities

Develops, updates, and maintains policies, procedures, and job aids to support Servicing operations, ensuring alignment with system enhancements, process improvements, regulatory requirements, and compliance standards.
Collaborates with subject matter experts and business stakeholders to gather information, validate technical accuracy, and ensure documentation is clear, effective, and user-friendly.
Researches, organizes, and translates complex operational and technical information into clear, concise documentation, including process maps, flowcharts, diagrams, screenshots, and other instructional materials.
Drafts and maintains policy documentation to ensure compliance with applicable laws, regulations, internal controls, and Servicing business requirements.
Administers document management and control processes, maintaining a centralized repository of policies, procedures, and supporting documentation for audit and governance purposes.
Conducts periodic and annual reviews of policies and procedures to ensure content accuracy, regulatory compliance, adherence to change management standards, and appropriate approval and version control requirements.
Supports internal and external audits by providing documentation, evidence of approvals, version history, and records demonstrating compliance with established governance standards.
Performs other duties and projects assigned.