P-Mobile Associate, Store-In-Store - Retail Sales

T-Mobile • Hatillo, PR

2d

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and work within National Sales partner locations. They represent the T-Mobile brand in a high-traffic retail environment, engaging customers and building relationships through meaningful interactions. The role involves identifying customer needs, educating customers about products and services, demonstrating solutions, and recommending wireless options. Associates use digital self-service tools and help customers understand how to use the T-Mobile app and manage their wireless needs. They complete training on the in-store experience, products, processes, systems, and resources, and work with home-store teams to support customer onboarding and service. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers a base rate of $17 per hour, plus $5 per hour in training pay; T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, customer engagement, customer service, product knowledge, relationship building, sales, and sales techniques.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools, effective communication, customer education, and product demonstrations.
• Use digital self-service tools during customer interactions and onboarding.
• Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and help customers understand how to self-serve and use the T-Mobile app for wireless needs.
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources, and continuously develop skills.
• Partner with home-store locations to support complete customer onboarding.
• Practice skills, share knowledge, and support store operations, including opening and closing procedures.
• Provide friendly, engaging service; build rapport, trust, and loyalty; and work to exceed customer expectations.
• Proactively reach out to potential customers to drive sales activity.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Build relationships with nearby leadership and teams to support customer account setup, device support, and account servicing.
• Meet sales performance targets, provide exceptional customer experiences, and meet quality-of-sale metrics.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• Puerto Rico Tax-Deferred Savings Plan.
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Vacation and sick time.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Mobile service and home internet discounts for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives, as stated in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED