P&D Manager - CSP

Federal Express Corporation•Broken Arrow, OK

8d•Onsite

About The Position

This role is responsible for managing operations, leading teams, and ensuring efficient processes within the CSP (Customer Service Provider) network. The manager will oversee daily functions, motivate employees, and implement operational strategies to achieve goals.

Requirements

High school diploma or GED required.
Two (2) years of previous management experience, operational leadership, military leadership or project/team leader experience.
OR Three (3) years’ experience in transportation related coordination.
OR A combination of one (1) year management with two (2) years of transportation related coordination experience.
Verbal and written communication skills necessary to explain complex and/or confidential information.
Ability to effectively provide employees instruction on process and practice.
Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
Ability to motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act.
Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
Software skills, including use of Microsoft Office software and web-based applications required.
Ability to develop and effectively implement field operational processes.
Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.

Nice To Haves

Bachelor’s degree preferred.
Working knowledge of Contractor/Driver Administration and Settlement (CDAS) preferred.

Responsibilities

Explain complex and/or confidential information verbally and in writing.
Provide employees with instruction on process and practice.
Build professional rapport, effectively lead a team, and positively influence diverse groups.
Motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act.
Manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
Develop and effectively implement field operational processes.
Anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
Oversee operations within the CSP network.
Manage daily functions and ensure efficient processes.
Implement operational strategies to achieve goals.