P&C Insurance Assistant CSR
The Jonus Group•North Andover, MA
About The Position
The P&C Insurance Assistant Customer Service Representative (CSR) supports personal and commercial lines insurance operations, helping ensure smooth day-to-day processes and exceptional customer service. The role is open to candidates ranging from entry-level to experienced professionals.
Requirements
- Strong attention to detail.
- Excellent organizational skills.
- A customer-focused mindset.
Nice To Haves
- A P&C license; it is preferred but not required.
- Familiarity with AMS360 software.
- Experience with standard personal lines such as home, auto, and umbrella insurance.
- Experience with generalist commercial lines such as real estate, contractors, and construction.
Responsibilities
- Serve as a backup for telephone and counter reception duties.
- Prepare and manage the daily cancellation list.
- Address personal and commercial lines billing inquiries.
- Handle mortgagee and lienholder verifications and updates.
- Process personal umbrella and flood insurance renewals.
- Draft and send follow-up emails to customers regarding claims.
- Prepare renewal letters and policies for mailing.
- Perform computer-related tasks to support operations.
Benefits
- Competitive benefits package
- 401(k)
- Paid time off
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
