P&C Coordinator

Crowe BGK • Westmount, QC

4h • Hybrid

About The Position

Crowe BGK LLP is seeking a People & Culture Coordinator to play a key role in delivering an exceptional employee experience by coordinating and administering People & Culture programs, processes, and operations throughout the employee lifecycle. This role reports to the People & Culture Director and involves close collaboration with HR Business Partners, the Talent Acquisition team, Payroll, and leaders across the Firm to ensure seamless People & Culture operations, support continuous improvement, and help create an engaging and positive employee experience.

Requirements

• College Diploma, Attestation of College Studies, Diploma of Vocational Studies, or University Certificate in Administration, Human Resources, or a related discipline.
• 3 to 5 years of experience in Human Resources coordination or administration.
• Experience supporting the full employee lifecycle.
• Experience working with an HRIS.
• Experience administering employee benefits and HR documentation.
• Knowledge of Quebec and Ontario employment legislation and HR best practices.
• Excellent verbal and written communication skills in both English and French (English is required to communicate with our Ottawa office and Ontario employees).
• Strong proficiency with Microsoft Office and AI tools and technology.
• Excellent organizational and planning skills with the ability to manage multiple priorities.
• Strong customer service orientation with exceptional attention to detail.
• High level of professionalism, discretion, and confidentiality.
• Strong collaboration, adaptability, communication, and problem solving skills.
• Demonstrated accountability and a commitment to continuous improvement.

Nice To Haves

• Experience with Rippling is considered an asset.
• Experience in a professional services environment is considered an asset.

Responsibilities

• Serve as the first point of contact for employee inquiries related to People & Culture programs, policies, and processes through the People & Culture ticketing system.
• Coordinate the employee lifecycle from onboarding through offboarding, ensuring a seamless employee experience.
• Coordinate onboarding, employee changes, promotions, transfers, leaves of absence, and offboarding, including exit interviews.
• Facilitate 30, 60 and 90 day employee check-ins and probationary reviews to support successful employee integration.
• Prepare employment documentation, including compensation letters, promotion letters, bonus letters, leave documentation, termination documentation, and other employee correspondence.
• Administer employee benefits and People & Culture programs in partnership with Payroll and external providers.
• Coordinate leave of absence administration while providing guidance and support to employees throughout the process.
• Coordinate the annual performance review and promotion process in collaboration with the People & Culture Advisor.
• Support employee recognition programs and service milestone celebrations.
• Ensure employee data changes are accurately communicated to Payroll in a timely manner.
• Maintain exceptional service standards while continuously improving People Operations processes.
• Standardize documentation, workflows, and operating procedures.
• Maintain the integrity, accuracy, and confidentiality of employee information within the HRIS.
• Support HRIS enhancements, workflow automation, system updates, and process improvements.
• Prepare monthly People & Culture dashboards, reports, and key performance indicators.
• Analyze workforce metrics, including headcount, turnover, retention, recruitment, and employee lifecycle data to support informed decision making.
• Monitor changes to Quebec and Ontario employment legislation and HR best practices, recommending updates to policies and programs to ensure compliance and operational excellence.
• Coordinate compliance activities, including Health & Safety, First Aid, mandatory training, employment documentation, and francization requirements where applicable.
• Support audits, governance initiatives, documentation standards, and compliance reporting.
• Participate in projects that enhance employee experience and operational effectiveness.
• Identify opportunities to streamline processes, automate workflows, and improve service delivery.
• Develop and maintain process documentation, templates, and standard operating procedures.
• Support the implementation of new technologies, policies, and People & Culture initiatives.

Benefits

• Competitive compensation
• Comprehensive health benefits supporting your overall well-being starting on day one of your employment
• Generous vacation and 8 personal days for family matters
• Firm-wide holiday closures
• Summer Fridays with early office closures during the summer months
• Reimbursement for parking or public transit
• An annual wellness stipend to support physical and mental health
• Home office stipend to ensure a comfortable and productive remote workspace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree