Ownership Advisor

Hendrick Automotive Group•Overland Park, KS

3d•Onsite

About The Position

The Ownership Advisor manages the collection and inspection of lease and fleet vehicles throughout the leasing term. The role ensures that appropriate rechargeable costs are charged to customers and handles supplier invoices. The position coordinates vehicle delivery and return, prepares vehicles for delivery, answers customer questions, completes related paperwork, and works with department managers to support customer satisfaction. The role has no direct supervisory responsibilities.

Requirements

High school diploma.
Automotive field of study or work experience.
Prior customer service experience.
Good organizational skills.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of the Dealership Management System and web-based applications.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.
Ability to talk or hear regularly and to stand, walk, and sit frequently.

Nice To Haves

Up to 3 years of desired work experience.

Responsibilities

Coordinate delivery with customers for leased and fleet vehicles.
Check that each vehicle is detailed, has fuel, has requested accessories installed, and is in the delivery area for the customer.
Answer customer questions about vehicles, paperwork, and lease agreements.
Coordinate the return of leased and fleet vehicles with customers.
Complete necessary paperwork associated with leased and fleet vehicles.
Work closely with department managers to ensure customer satisfaction.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations and applicable safety rules.
Demonstrate the Company’s Core Values and comply with Company policies and procedures.
Perform other duties as assigned.