Owner Services Account Manager

Tradewind Aviation LLC • Oxford, CT

23h • Onsite

About The Position

The Owner Services Account Manager serves as the primary strategic liaison and advocate for aircraft owners, ensuring a seamless, transparent, and high-performing ownership experience across the lifecycle of aircraft management. This role operates as a functional lead and subject matter expert, partnering cross-functionally with Dispatch, Scheduling, Flight Operations, Maintenance, Finance, Sales, and Service to align execution with owner expectations. As a high-impact individual contributor, the role is responsible for building trusted owner relationships, translating owner priorities into internal alignment, and driving consistency in how Tradewind delivers aircraft management services. The position also contributes to scalable processes, reporting standards, and communication frameworks that support growth. This role is both: A trusted advisor to aircraft owners, and A central operator driving cross-functional alignment.

Requirements

• Must have strong work ethic, attention to detail, ability to multitask, and have a positive attitude
• Analytical and proficient with data analysis
• Strong written and oral communication skills
• Demonstrated organizational and project management skills
• Ability to work independently and cohesively in a group
• High energy, highly organized and resourceful
• Proficiency using Microsoft Office 365 – Outlook, Word, Excel, PowerPoint, Publisher, OneDrive, Teams
• Knowledge of WordPress website management platform

Responsibilities

• Serve as the primary point of contact and advocate for aircraft owners
• Build trusted relationships through proactive, transparent communication
• Anticipate needs and provide guidance on aircraft usage, enhancements, and ownership strategy
• Ensure a frictionless, Fly Personal experience across all interactions
• Coordinate owner trips and oversee end-to-end execution across internal teams
• Maintain schedule integrity, balancing owner usage and revenue optimization
• Ensure aircraft readiness, including crew alignment, onboard experience, and active services
• Partner closely with Dispatch and Scheduling to align priorities with operational realities
• Collaborate with Maintenance on planning, efficiency, and cost management
• Act as liaison for upgrades, refurbishments, and onboard enhancements
• Provide owners with clear recommendations to protect asset value and optimize performance
• Facilitate monthly financial reporting, budgets, and owner statements
• Deliver clear, accurate, and actionable insights on utilization, costs, and performance
• Lead quarterly owner business reviews, including financials, operational performance, and forward-looking recommendations
• Partner with Finance to ensure accuracy and transparency
• Serve as the central connector across Operations, Maintenance, Finance, Sales, and Service
• Drive alignment, accountability, and consistent execution across teams
• Advocate for owner priorities while balancing operational and business needs
• Develop and standardize Owner Services processes, SOPs, and service standards
• Maintain centralized owner profiles, preferences, and documentation
• Drive process improvements to enhance efficiency, consistency, and experience
• Lead enterprise knowledge transfer to elevate internal understanding of owner expectations
• Support aircraft management sales efforts, including proposals and onboarding
• Represent Tradewind at industry events and owner-facing engagements
• Partner with Sales to ensure seamless prospect-to-owner transitions
• Contribute to owner retention and revenue growth through service excellence
• Support a 24/7/365 owner coverage model in coordination with Client Services
• Ensure consistent communication and responsiveness across all touchpoints
• Brief crews on owner preferences to deliver a personalized onboard experience
• Coordinate specialized services (catering, ground transport, destination experiences)
• Support vendor and partner coordination related to owner aircraft
• Gather and operationalize owner feedback to drive continuous improvement

Benefits

• Comprehensive health and voluntary insurance plans
• Retirement plan with company match
• Paid time off
• Standby travel on select Tradewind Aviation scheduled flights
• Discounted standby travel benefits on numerous major and regional US and international airlines
• A rewarding career path with opportunities for growth and advancement throughout the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed