Owner's Representative - FAY

SFR3 Fund • Raleigh, NC

2d • Hybrid

About The Position

Maintaining consistent and impeccable quality nationwide as we scale is of vital importance to our mission. You’ll be the face of AA, representing our values and commitment to residents and the community. We’re looking for skilled, reliable, and proactive individuals who take pride in their work, uphold high standards, and are ready to make a real impact on our residents' lives. But being the Associate owner’s Representative is more than Quality Control and Maintenance. To the team in the field, you are the owner - you don’t just hold them accountable, you help them win. You do this by representing and instilling SFR3/American Avenue's pride of ownership in the field by collaborating and fostering a team mentality. You’re a player and a coach; you set the bar high, and help the team meet it.

Requirements

• More than anything, an ownership mindset to all parts of the job; proactive, self-directed, and highly-motivated. You have a bias toward action.
• At least 5-10 years of renovation/construction experience, with knowledge of plumbing, electrical, and HVAC systems, and strong working knowledge of local and national building/property management codes. Real estate or home inspection experience a plus.
• Excellent, empathic communication skills. You must be able to coach with authority and influence others. You also need to be able to hold people accountable for poor performance while still keeping them motivated.
• Comfort using technology to manage the workload; you enjoy taking on new applications and software to make yourself more productive.
• Tools & Transportation: Must own tools and have a truck or van.
• Licensing & Location: Valid driver’s license required; reside within reasonable proximity.
• Problem-Solving Skills: Excellent troubleshooting and analytical abilities.
• Tech-Savvy: Comfortable using handheld devices for work orders and updates (IOS).
• Professionalism: Maintains a reliable, professional appearance.

Nice To Haves

• High preference for advanced skillsets/certifications in HVAC and Plumbing
• EPA Universal Certification highly desired

Responsibilities

• Perform general maintenance and repairs, including Carpentry, HVAC, Plumbing, and Electrical work.
• Travel from home to home within your metro daily
• Conduct property inspections, secure homes, and complete vacancy/wellness checks.
• Handle minor pre-renovation repairs, utility inspections, and basic troubleshooting.
• Manage move-in/out meetings and property turnovers.
• Ability to "Turn" homes (repairing/light renovation to home from one tenant to the next) a must
• Maintain and document property conditions using handheld technology (e.g., iPad, iPhone).
• Supervising ongoing work. You’ll spot check dozens of concurrent projects, acting as eyes and ears for our headquarters. You’ll walk homes every day to ensure SFR3 standards are being met and expectations are understood. Is the paint correct? Did the electrician install covers on junction boxes? Is that the specified light fixture? Walking jobs, making lists, mentoring and coaching the renovation managers to always be improving.
• Certification and signoff. You will walk every home in Renovation, and be the gate-keeper - you need to know SFR3’s expectations like the back of your hand. Without your approval, an SFR3 home is not considered complete. Other people’s bonuses depend on your judgement, as does the success of SFR3. You’ll need to be supportive but fair - holding the line while helping people meet it.
• Coaching and motivating. In this role you represent the owner, and one of the most important things an owner can do is motivate the team. Make sure your Teammates understand the “WHY” and help them develop pride in a job well done. You must build SFR3 pride into every home
• Leverage your physical presence to be the eyes and ears of the fund. Be extremely organized, knowing how each piece of the puzzle fits together to finish in time. Spot the difference between high-quality work and a workaround that will fail in 90 day
• Estimating and scoping - with pinpoint accuracy

Benefits

• Competitive salary, gas stipend + strong quarterly bonus potential tied to production
• Medical, Dental, Vision, Life + many more perks
• PTO - 2 weeks vacation + 10 paid holidays
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed