Owners Association Owner Relations Specialist

Massanutten Resort • McGaheysville, VA

7d • Onsite

About The Position

The Owner Relations Specialist will contribute and assist the Owner Relations team in the execution and reporting of the Owner Engagement Plan consisting of processes related to the owner journey touch points, from day of purchase through the many owner processes of ownership to curate an unparalleled owner experience. Key functions include assisting in idea generation and execution of owner engagement, executing owner outreach touchpoints, annual calendar and engagement plan, documenting and reporting on existing touch points, assisting in editing and content for the owner’s newsletters and website to improve owner knowledge and satisfaction. Assist in implementing and analyzing owner surveys to identify potential owner benefits and improvements, challenges and opportunities.

Requirements

• Strong written and oral communication skills
• Ability to work well with others
• Professional proficiency with Microsoft Office Suite and PDF Pro

Nice To Haves

• Previous experience with resort and/or owner engagement
• Technical writing and editing experience
• Social media engagement experience

Responsibilities

• Assist in idea generation and execution of owner engagement
• Execute owner outreach touchpoints, annual calendar and engagement plan
• Document and report on existing touch points
• Assist in editing and content for the owner’s newsletters and website
• Implement and analyze owner surveys

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed