Owner Relations Manager - South Florida

Casiola • Fort Lauderdale, FL

2d • Onsite

About The Position

Casiola is seeking an Owner Relations Manager to ensure every guest has an extraordinary hospitality experience. This role is crucial in making families' vacation experiences extraordinary and upholding the company's mission of creating everlasting memories through extraordinary hospitality. The ideal candidate will be a great communicator, self-starter, go-getter, and comfortable with technology, working in a fast-paced, deadline-driven environment. The company manages over 750 vacation homes and aims to manage over 1,000 by the end of 2026.

Requirements

• High School diploma or equivalent and/or experience in a hotel, property management, and or customer service based profession preferred
• 1-2 years of related experience
• Must speak Fluent English.
• Must be a great communicator, self-starter, go-getter and think outside the box
• Must be comfortable with technology to include working with G Suite
• Must be able to work in a very fast-paced and deadline-driven environment
• Detailed and organized with exceptional time management skills
• Work authorization: United States (Required)
• Must be a self-motivated professional able to work in a high paced environment.
• Must have a positive attitude and a strong desire to be part of a growing team.

Nice To Haves

• Spanish or Hebrew is a plus.

Responsibilities

• Help create a seamless transition of a new property into our program to include structured communication with owner during the process
• Take the lead in managing the onboarding of a home into our program
• Walk and inspect owner arrivals as needed
• Monitor property performance by working closely with Revenue Manager and Director of Operations
• Working with owners to help improve homes marketability
• Constant communication with Casiola team regarding work in an owners home
• Meet with owners when in they are in town
• Respond to owner emails/calls/texts in a very timely manner
• Maintain accurate records/files for each owner
• Review and reconcile monthly owner statements

Benefits

• Health
• Dental
• Vision
• 401k
• 10 days paid time off
• 4 paid holidays (July 4th, Thanksgiving, Christmas Day and New Year's day)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees