Owner Operator Business Specialist

Swift Transportation•Phoenix, AZ

6d•Onsite

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

2+ years' experience in customer service and/or operations and/or finance in transportation industry required.
Swift experience preferred.
Must possess outstanding written and oral communication skills.
Must be able to create, maintain and update standard work process documentation.
Must be proficient with MS Office tools.
Must be able to provide on the job training and guidance.
Associates degree in business related field or equivalent combination of education and/or experience required.
Candidates must be authorized to work in the U.S.

Nice To Haves

Swift experience preferred.

Responsibilities

Provide continuous training to strengthen the abilities of O/O Consultants.
Provide guidance and direction to Owner Operators by addressing highly complex issues pertaining to business needs.
Answer calls/emails from owner operator contractors and provide and direct them to optimal solutions and/or problem resolutions.
Assess each situation through fact-finding research, clearly identify issues and determine appropriate resolutions.
Conduct group and individualized training for owner operators.
Review O/O rate contracts to ensure compliance with assigned LOB metrics and Swift policies/procedures.
Create metrics and reports for leadership review to understand current state with improvement opportunities.
Coordinate training schedules to meet needs of all locations for on-boarding and follow up.
Actively participate in group discussion and brainstorming sessions to help improve response time and quality of service to department customers.
Build lasting relationship with the Terminal Support by weekly phone interaction.
Listen to pain points affecting our Owners and Owner Support and create solutions.
Conduct group and individualized training for Owner Operator Consultants so they can serve their Owners.
Connect regularly with assigned Owner Operator Fleet Consultant to review Most Help Needed (MHN) and discuss NSB.
Analyze our lead indicators to proactively retain our OO's (VYC, NPS, Inactive OO, Driver Facts).
Positively recognize our OO accomplishments.
Review and develop training aides for terminal leadership and staff.
Proactively work to assist others in achieving the organization's objectives.