Owner Onboarding

Travel + Leisure Co. • Phoenix, AZ

1d

About The Position

Support position within the travel department responsible for issuing airline tickets and invoices while following a strict quality control process. The position is responsible for acting as a resource to agents.

Requirements

• High school diploma or GED
• Advanced knowledge of Apollo/Focalpoint airline reservations system.
• Thorough understanding of airline tariffs, regulations and policies, as well as Agency Private Fares.
• Exceptional attention to detail.
• Ability to communicate with team members in a helpful, positive manner.
• Ability to multi-task and prioritize workload
• Excellent verbal and written skills
• Ability to learn quickly and apply new concepts and procedures
• Knowledge of IRIS reservations system and WorldMark resorts, policies and procedures.
• Intermediate level skill in Microsoft Office applications, including Excel
• 0-1 years leisure travel consultant experience, with a preference for experience in a contact center environment.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

• Some travel is optional (FAM trips). Trips can range from local to international

Responsibilities

• Issue airline tickets and invoices for cruise, tour, car and hotel bookings.
• QC all PNRs to ensure accurate passenger, fare, payment, date and destination information.
• Works with Travel Accounting Department to ensure that all airline tickets are issued correctly, taking commission when applicable and using appropriate formats for Agency Private Fares and contract fares.
• Assist travel agents by answering questions about airline fares and Apollo/Focalpoint formats.
• Responsible for maintaining back room ticket and itinerary printers.
• Responsible for ensuring that agency follows ARC guidelines regarding ticket stock and other accountable documents.
• Perform final quality control check of tickets, documents and invoices (70% time)
• Process airline tickets and other documents for mailing or UPS.
• Responsible for maintaining ticket logs and filing cabinets.
• Miscellaneous administrative duties, including delivering mail and ordering supplies.
• Participation in special projects as needed (25% time)
• Performs other duties as needed (5% time)

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off
• Parental leave
• Holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED