Owner Onboarding Representative - Grand Desert
About The Position
The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.
Requirements
- Ability to prioritize and organize tasks
- Ability to influence
- Excellent verbal and written communication and interpersonal skills
- Ability to manage concurrent assignments in an effective and efficient manner
- Strong conflict management skills
- 1 year previous customer service experience
- Ability to work weekends and holidays.
- Must have a Real Estate of Nevada Timeshare Sales Agent License or be willing to obtain one.
Nice To Haves
- Expert Contract Standards Expertise preferred
- WVO product knowledge expertise preferred
- 1+ years Wyndham sales experience preferred
Responsibilities
- Review and Complete legal and sales related documents with owners following established process/guidelines.
- Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance.
- Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager.
- Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed.
- Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance.
- Other site duties as assigned by OO Manager.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off
- Parental leave
- Holidays
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
