Owner Liaison (Property Management)

Suncadia•Cle Elum, WA

2d•Onsite

About The Position

The Owner Liaison serves as a key support role to the Owner Experience Manager, acting as the primary day-to-day point of contact for homeowners within the Lodge and Trailhead condominium programs. This role is responsible for delivering seamless and elevated owner experience through proactive communication, efficient coordination, and thoughtful service. The Owner Liaison plays a critical role in executing owner engagement initiatives, supporting operational alignment across departments, and ensuring that each homeowner feels informed, valued, and connected to the Suncadia community. This role also supports the Vacation Rental Management in key administrative duties such as recordkeeping, invoice processing, and maintaining consistency in owner statements.

Requirements

Strong organizational and project management skills.
Available to work weekdays, weekends, and holidays.
Experience managing vendors, contractors, and property services.
Excellent computer skills and proficient in Excel, Word, Outlook
Excellent communication skills both verbal and written.
Excels at operating in a fast pace, community environment, multi-tasking with all associations and departments within the community and outside agencies.
Minimum 2 years’ experience in hospitality, property management, or customer service required.
Must be 18 years of age or older.
Must be a United States citizen or possess a valid work permit
Valid Driver’s License Required
Must be able to work full time hours up to 40 hours per week
Ability to use technology and apps associated with the position and housekeeping department.

Responsibilities

Serve as a primary point of contact for homeowners, responding to inquiries and requests in a timely, professional, and solution-oriented manner
Build strong, trusted relationships with owners through consistent communication and follow-through
Provide clear and proactive updates related to property operations, projects, and resort initiatives
Support the resolution of owner concerns by coordinating with internal teams and ensuring timely closure
Properly directs inquiries from owners and potential buyers based on the property
Partner closely with the Owner Experience Manager to execute owner engagement strategies and initiatives
Assist in planning and coordinating owner events, communications, and touchpoints throughout the year
Help maintain a vibrant and connected owner community aligned with the Suncadia brand and experience
Collaborate with the Vacation Homes team to partner in owner events, initiatives, and other projects to promote a positive owner experience throughout the community.
Support onboarding of new owners into the program, ensuring a smooth and welcoming introduction
Collaborate with Housekeeping, Engineering, and Front Office teams to ensure condo owner needs are addressed and expectations are met
Assist in coordinating condo readiness, maintenance requests, and special owner accommodations
Track and follow up on work orders, projects, and service requests impacting owner units
Ensure consistency in communication and execution across all departments supporting the owner experience
Maintain accurate records of owner interactions, preferences, and unit details
Responsible for the accuracy of onboarding and offboarding of all owners/rental units in the property management and other related systems, including obtaining all required paperwork and properly updating records and files.
Assist with reporting, documentation, and communication distribution to owners
Support billing inquiries, program details, and general administrative needs related to ownership
Help ensure compliance with program standards and policies
Submit invoices for payment and ensure that proper billing processes are followed
Act as a trusted partner and extension of the Owner Experience Manager, helping to prioritize and execute key initiatives
Step in to support owner communications and operations in the absence of the Owner Experience Manager
Contribute to a collaborative, service-driven team culture focused on continuous improvement