Overstaff Branch Manager

World Finance • Fort Wayne, IN

6h • Hybrid

About The Position

World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. This role is for a confident communicator, strong motivator, and optimistic problem-solver who will lead by example, ensuring branch teams deliver exceptional service, maintain compliance, and meet performance goals wherever needed. The Overstaff Branch Manager will guide customers on their financial journey, addressing their needs holistically and promoting World Finance products and services.

Requirements

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Strategic thinker who can analyze performance and identify growth opportunities.
• A willingness to evolve, embrace change, and lead through it.
• Team-oriented mindset – ready to pitch in and help wherever needed.
• Excellent communication and interpersonal skills.
• Reliable transportation for daily travel to assigned branches and bank deposits.
• Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

Nice To Haves

• Prior management or leadership experience strongly preferred.
• Desire to grow in leadership and inspire others to do the same.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Sick days
• Vacation time
• 401(k) with company match
• Profit share opportunities
• Paid volunteer hours

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed