Overstaff Branch Manager

World Finance • Shelbyville, KY

7d • Hybrid

About The Position

World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. This role is for a people-focused company that helps customers meet their financial needs and unlock their financial good. The ideal candidate is a confident communicator, strong motivator, and optimistic problem-solver who will lead by example, ensuring branch teams deliver exceptional service, maintain compliance, and meet performance goals wherever needed.

Requirements

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Strategic thinker who can analyze performance and identify growth opportunities.
• A willingness to evolve, embrace change, and lead through it.
• Team-oriented mindset – ready to pitch in and help wherever needed.
• Excellent communication and interpersonal skills.
• Prior management or leadership experience strongly preferred.
• Desire to grow in leadership and inspire others to do the same.
• Reliable transportation for daily travel to assigned branches and bank deposits.
• Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Benefits

• Profit share opportunities
• Paid volunteer hours
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Sick days
• Vacation time
• 401(k) with company match
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed