Overstaff Branch Manager

World Finance•Murfreesboro, TN

3d•$39,000 - $41,000•Hybrid

About The Position

World Finance, a five-time winner of the Top Workplaces USA award and Newsweek’s America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We are an energetic team looking for an Overstaff Branch Manager to guide customers on their financial journey. We’re a people-focused company looking for an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. If you’re a confident communicator, strong motivator, and optimistic problem-solver, you’re an ideal fit for this role. As an Overstaff Branch Manager, you’ll lead by example, ensuring branch teams deliver exceptional service, maintain compliance, and meet performance goals—wherever you’re needed most.

Requirements

Proven ability to lead, coach, and motivate team members to achieve results.
Strong customer service skills and the ability to make customers and teams feel valued.
Strategic thinker who can analyze performance and identify growth opportunities.
A willingness to evolve, embrace change, and lead through it.
Team-oriented mindset – ready to pitch in and help wherever needed.
Excellent communication and interpersonal skills.
Prior management or leadership experience strongly preferred.
Desire to grow in leadership and inspire others to do the same.
Reliable transportation for daily travel to assigned branches and bank deposits.
Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.

Responsibilities

Provide onsite management coverage and operational leadership across multiple branches as assigned.
Facilitate excellent customer service, setting the example in every branch you support.
Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
Drive branch growth by promoting World Finance products and services that support customers’ financial success.
Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
Maintain compliance with company policies and ensure adherence to operational standards.
Build strong relationships within the communities served and identify opportunities to grow the business.
Foster a positive team environment that encourages engagement, accountability, and continuous improvement.