Overnight Valet Attendant - Dallas, TX

Parking Management Company•Dallas, TX

1d•Onsite

About The Position

Join our team as an Overnight Valet Attendant, where you will provide exceptional guest service during late-night hours. You will be responsible for safely parking and retrieving guest vehicles while ensuring the security of the parking area. As the overnight representative of the hotel, your professionalism and attention to detail will help create a positive and welcoming experience for all guests arriving or departing after hours. Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Requirements

High school diploma or GED required.
Prior customer service experience is preferred.
A helpful attitude and strong commitment to delivering excellent service are essential.
A valid driver’s license and reliable transportation are required.
Candidates must maintain an acceptable motor vehicle record (no more than three moving violations within the past three years) and pass a background check.
No additional certifications are required.
Provide outstanding guest service through clear, courteous communication and attentive listening.
Foster a warm, personalized experience that aligns with company standards and leaves a positive, lasting impression.
Comply with all company policies and procedures while effectively managing multiple responsibilities.
Demonstrate flexibility and professionalism in dynamic environments and respond calmly and efficiently to unexpected challenges.
Consistently follow instructions, maintain assigned schedules, and complete tasks in a timely manner.
Adhere to all safety protocols, use equipment correctly, and promptly report any unsafe conditions to help maintain a safe and efficient work environment.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws.
A 120-day introductory period applies.

Nice To Haves

Prior customer service experience is preferred.

Responsibilities

Greet guests warmly and assist with luggage and vehicle needs during overnight hours.
Conduct thorough vehicle inspections to document any existing damage on claim tickets.
Safely park and retrieve vehicles while adhering to all safety protocols and key handling procedures.
Monitor and secure the parking area throughout the night, responding quickly to guest requests and concerns.
Maintain a clean, organized, and professional valet station reflective of the hotel’s high standards.
Accurately record hours and gratuities in compliance with company policies.
Provide outstanding customer service, addressing guest inquiries with professionalism and courtesy.
Arrive punctually, dressed in full uniform, and comply with all hotel policies and safety guidelines.
Support team members and assist with additional tasks as needed to ensure smooth overnight operations.
Help with other tasks as needed to support the team and daily operations.