Overnight Supervisor | JW Marriott Reston Station

Horseshoe Bay Resort • Reston, VA

4h • Onsite

About The Position

The JW Marriott Reston Station Hotel, a 28-story luxury landmark overlooking Reston Row, is seeking a talented Overnight Supervisor. This hotel features 247 rooms and 35,000 sq ft of luxury meeting space, conveniently located along the Silver Line Metro between Dulles International and Reagan National Airports. Crescent Hotels & Resorts is committed to fostering a supportive work environment that celebrates individuality and encourages career growth through health and wellness programs, learning and development opportunities, and travel discounts.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Can communicate well with guests.
• Ability to transport up to 30 lbs through a crowded room on a continuous basis throughout the shift.
• Willingness to 'pitch-in' and help co-workers, and be a team player.
• Must remain professional at all times.
• Must treat all guests and associates with courtesy and respect under all circumstances.
• Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Responsibilities

• Supervise overnight front office operations, leading and supporting overnight front desk agents.
• Serve as the Manager on Duty (MOD) overnight, handling guest requests, VIP arrivals, and operational concerns.
• Perform daily night audit, including reconciling guest folios, verifying charges, and balancing revenue postings.
• Generate, verify, and distribute daily management reports.
• Ensure financial accuracy by auditing and verifying all revenue transactions from various outlets.
• Investigate and resolve discrepancies in the day’s financial activities.
• Maintain guest service excellence by greeting and assisting guests with check-in/check-out procedures.
• Resolve overnight guest concerns with professionalism and empathy.
• Monitor safety and security by conducting property walks and responding to emergency situations.
• Oversee shift handover, communicating important overnight events to the morning management and front office team.
• Train and coach overnight associates, ensuring service standards and policies are followed.

Benefits

• Generous compensation package
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Discounts with Crescent managed properties in North America for you & your family members
• Health & wellness programs
• Best in class learning and development
• Travel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed