This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating and collaborating with all levels of associates regarding store operations, merchandising, and company direction. The role introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. The position also models and demonstrates exceptional customer service standards, manages customer service initiatives, ensures customer needs are resolved, and develops action plans for process improvement. Additionally, it drives financial performance and sales by reviewing P&L statements, managing budgets, forecasting, and controlling expenses. The role monitors merchandise presentation, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. It provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset. The position also ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity, and implements related action plans.
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Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree