Overnight Stock Associate

Ross Stores•Carolina, PR

4d•Onsite

About The Position

We are the largest discount retailer in the country with over 2,000 stores and a strong track record of success and growth. Our focus has always been on providing our customers with a constant flow of high-quality brands and fashion merchandise with extraordinary savings, all while providing a fun and exciting treasure hunt experience. As part of our team, you will experience the following: Success. Our winning team strives for excellence as we learn and evolve. Career Growth. We develop industry-leading talent because Ross grows when our people grow. Teamwork. We work together to solve tough problems and find the right solution. Our commitment to diversity, equity, and inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our corporate headquarters is located in Dublin (California), we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers across the country. With $20.4 billion in revenue for 2023, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning and development opportunities for our teams.

Requirements

Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100%25 of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Nice To Haves

Certain assignments may require other qualifications and skills.

Responsibilities

Ensures the proper presentation of merchandise and maintains a clean work area at all times.
Executes and supervises Company operational processes as needed.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
Maintains clutter free, clear egress to emergency exits.
Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times.
Responds to Customer Service calls immediately.
Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
Demonstrates integrity and honesty in all interactions with Associates and Customers.
Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role.
Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
Ability to regularly push, pull and lift more than 20 pounds.