About The Position

This position is open until July 4th, 2026 or until filled. The Hilton Garden Inn Denver Union Station is a 233-room hotel on the edge of the Union Station Neighborhood. Denver is on our doorstep – Union Station, Coors Field, and the Museum of Contemporary Art are all within a half-mile. We’re a Mile from Ball Arena events, with city dining all around, including our own Woodie Fisher Kitchen and Bar: the oldest remaining structure in Denver’s iconic Union Station neighborhood. The role involves searching for, responding to, and handling any security problems, issues, concerns, and disaster emergency situations in accordance with all policies, procedures, and regulations to ensure the safety and security of the hotel's assets, guests, and employees.

Requirements

  • High school education or equivalent experience.
  • Minimum two years prior experience in loss prevention.
  • Current CPR and First Aid certification.
  • Good communication skills.
  • Ability to recognize drug and alcohol abuse.
  • Ability to communicate through a portable radio.
  • Excellent hearing required to communicate with guests, employees, managers, use radio.
  • Excellent vision required for emergencies, visual safety inspections.
  • Excellent speech communication skills required to communicate with guests, employees, managers, use radio.
  • Excellent comprehension and literacy required to complete reports, logs.

Nice To Haves

  • May require a second language.

Responsibilities

  • Patrol all areas of the property including outside parking lots on a regular basis.
  • Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
  • Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
  • Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
  • Complete the necessary security forms to document losses of property or personal injury to guest or associate.
  • Maintain familiarity of all hotel disaster and emergency policies, procedures and regulation; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
  • Conduct investigations of security incidents.
  • Enforce the 'No Solicitation Policy' of the property.

Benefits

  • Medical, dental, & vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Company’s 401(k) program with employer matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Free On-Site Parking or Complimentary RTD MyRide pass
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
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