Overnight Security Officer

Hilton Rosemont • Rosemont, IL

5d • $22 - $23 • Onsite

About The Position

Ensure the safety and security of the hotel's guests, team members, property, and assets during overnight hours while also providing operational support to ensure the hotel runs efficiently throughout the night. This role serves as a key resource for all overnight hotel operations by maintaining a secure environment, responding to emergencies, and assisting guests.

Requirements

• Must be able to read and write to facilitate the communication process.
• Basic computer skills and the ability to complete incident reports and operational documentation accurately.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have strong customer relations, communication, and conflict resolution skills.
• Ability to remain calm, exercise sound judgment, and respond effectively in emergency situations.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Flexible to work overnight shifts, weekends, and holidays as business needs require.

Nice To Haves

• CPR/First Aid certification preferred.

Responsibilities

• Conduct routine interior and exterior patrols of the hotel, including guest floors, public areas, parking lots, loading docks, stairwells, and surrounding property.
• Monitor surveillance cameras, alarms, and access control systems, responding promptly to suspicious activity or security concerns.
• Patrol guest room floors and public areas to identify and address unauthorized or unregistered individuals on property.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Respond to guest and team member requests for assistance, disturbances, emergencies, incidents, and security-related concerns.
• Assist with all overnight hotel operations as needed, providing support to all departments.
• Assist with guest requests by delivering requested amenities to the guest rooms.
• Lock and unlock designated hotel areas in accordance with operational schedules and security procedures.
• Ensure all exterior doors, meeting spaces, offices, and restricted areas are properly secured throughout the shift.
• Complete scheduled security rounds and daily operational checklists to verify the safety, cleanliness, and functionality of the property.
• Maintain a visible and professional presence throughout the hotel to deter criminal activity, promote guest safety, and deliver exceptional hospitality.
• Coordinate with local law enforcement, fire department, or emergency medical personnel when necessary.
• Perform other duties as assigned to support the overnight operation and ensure a safe, secure, and seamless guest experience.
• Assist with guest room lockouts, welfare checks, noise complaints, and other guest service requests as directed by hotel management.
• Prepare and distribute the Overnight Security Report, documenting patrols completed, guest interactions, incidents, maintenance concerns, safety hazards, and operational updates for hotel leadership.
• Report accidents, incidents, injuries, property damage, and unusual occurrences through detailed incident reports.

Benefits

• Paid time off, including: Paid Holidays, including one Floating Holiday, Paid Time Off (PTO), Paid Sick Time
• Medical, dental, and vision insurance
• Life and disability insurance
• Employee Assistance Program (EAP)
• Employee discounts (e.g., hotel stays)
• Paid Leave benefits in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed