Overnight Security Officer

AccorHotel • New Orleans, LA

9d • Onsite

About The Position

Fairmont Hotels & Resorts is seeking an Overnight Security Officer for its new luxury hotel in downtown New Orleans. This role is responsible for ensuring the safety and security of guests and employees during overnight hours. The officer will conduct patrols, monitor surveillance systems, respond to emergencies, and provide guest assistance while maintaining a professional and welcoming atmosphere. This is a permanent, full-time position requiring availability for overnight shifts, including weekends and holidays.

Requirements

• Minimum of 1 year of previous security, law enforcement, military, hospitality security, or related experience preferred; luxury hotel or hospitality security experience strongly preferred.
• Previous overnight hotel or hospitality security experience preferred.
• Ability to remain calm, professional, and solution-oriented under pressure, particularly during emergencies or stressful situations.
• Strong observation, critical-thinking, problem-solving, reasoning, and conflict-resolution skills.
• Excellent interpersonal, verbal, and written communication skills, with strong attention to accurate and timely documentation.
• Strong guest service orientation with the ability to balance security responsibilities with a welcoming and professional guest experience.
• Ability to exercise sound judgment, maintain discretion, and protect confidential guest and hotel information at all times.
• Ability to prioritize and manage multiple, competing responsibilities while maintaining attention to safety, security, and guest service.
• Ability to work independently with minimal supervision, particularly during overnight hours.
• Basic computer proficiency and ability to accurately complete security reports, logs, incident documentation, and other required records.
• Professional appearance, demeanor, and conduct required at all times.
• Availability to work overnight shifts is a required condition of the position, including weekends, holidays, and extended or adjusted shifts as operationally needed.
• Ability to remain alert, attentive, and effective throughout an overnight shift.
• Ability to walk, stand, or sit for extended periods of time and regularly walk or descend stairs throughout the shift.
• Ability to work in various weather conditions, including hot and cold temperatures, rain, and other outdoor conditions as required by the position.
• Ability to safely carry, lift, push, or otherwise move emergency equipment and other items weighing up to 50 pounds occasionally, and/or exert up to 25 pounds of force occasionally as required to perform essential job duties.
• Ability to carry and operate fire extinguishers and other emergency equipment as required.
• High school diploma or equivalent preferred.
• Must be legally authorized to work in the United States.

Nice To Haves

• CPR, AED, and First Aid certifications are an asset.
• Must meet all applicable Louisiana licensing and certification requirements for security personnel, if required for the position.

Responsibilities

• Conduct routine patrols of guest floors, public areas, back-of-house spaces, parking areas, entrances, exits, and surrounding property during overnight hours.
• Monitor hotel activity and respond appropriately to security concerns, emergencies, disturbances, alarms, and suspicious activity.
• Provide professional guest assistance and support during overnight operations.
• Respond promptly to medical incidents, guest concerns, safety hazards, and emergency situations.
• Complete detailed incident reports, daily activity logs, and required documentation accurately and professionally.
• Monitor surveillance systems, fire/life safety systems, and access control systems as assigned.
• Assist with enforcing hotel policies and maintaining a secure environment for guests and employees.
• Coordinate with overnight hotel leadership and emergency responders when necessary.
• Support emergency procedures including evacuations, fire response, and safety protocols.
• Perform key audits, door checks, and perimeter inspections as required.
• Maintain confidentiality and professionalism while handling sensitive or high-pressure situations.
• Promote a welcoming and service-oriented atmosphere while maintaining security awareness.
• Participate in departmental meetings, training programs, and safety drills as assigned.

Benefits

• All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED