Overnight Security Officer

Omni Hotels & Resorts•Boston, MA

1d•$34•Onsite

About The Position

The Loss Prevention Officer ensures that all hotel guests, associates and hotel property are maintained in a safe and secure environment. This role involves patrolling hotel property to ensure the safety of guests and employees and to protect all hotel assets. The officer will answer house calls to assist both guests and associates with respect to safety, security and hotel operations, and initiate and follow-up with all investigations of crimes committed against property and persons. Additionally, the role requires assisting sick/injured guests or associates, ensuring all documentation, reporting and witness statements are completed in a timely manner. The officer will maintain accurate records, monitor visitor and vendor access, perform associate bag checks, and escort special guests. Confidentiality is crucial when dealing with sensitive issues. The role also involves assisting with alarm systems, safety and fire alarm systems, and monitoring the security of building access points. In emergency situations, the officer will assist hotel management by knowing all hotel safety procedures and directing guests and associates to safety.

Requirements

Good writing and report taking skill required.
Must be able to multi-task and make appropriate decisions in difficult situations.
Must be able to walk for extended periods of time.
Must be flexible to work all shifts, including days, nights, weekends and holidays.
Must be customer-service orientated and have excellent hospitality skills.
Willing to attend mandatory training.
Willing to accept overtime assignments.

Nice To Haves

Prior security experience preferred, preferably in a hotel environment.
CPR/AED/First Aid certification preferred.

Responsibilities

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
Initiate and follow-up with all investigations of crimes committed against property and persons.
Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
Monitor/distribute visitor and vender access to the property by distributing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.